Skip to content

Send post-service review request after positive SMS reply

Automatically monitor new SMS replies across Sinch Engage SMS. Create and send review invitations when messages are labeled Goodβ€”so you can boost review volume, protect brand trust, and avoid wasting time on neutral or unhappy responses without manual review targeting.

How this automation invites positive customers to leave reviews

When new SMS reply events arrive, review requests can go to the wrong people and hurt conversion. This automation classifies sentiment and sends review invitationsβ€”so your team can collect more reviews without manual reply triage.

  1. 1.Monitors new SMS replies

    Integrate Sinch Engage SMS and SMS messaging tools to capture each inbound reply to trigger the review invitation workflow.

    Sinch Engage SMSor swap with your favorite app
  2. 2.Classifies reply sentiment

    Integrate AI by Zapier and sentiment classification tools to categorize the message as Good, Bad, or Unsure for routing.

    AI by Zapieror swap with your favorite app
  3. 3.Continues only for Good

    Integrate Filter by Zapier and rules engines to stop the workflow unless the AI label equals Good.

    Filter by Zapieror swap with your favorite app
  4. 4.Finds the customer row

    Integrate Microsoft Excel and data lookup tools to find the customer record by normalized sender number.

    Microsoft Excelor swap with your favorite app
  5. 5.Sends review request SMS

    Integrate Sinch Engage SMS and SMS messaging tools to send a personalized review invite from your dedicated number.

    Sinch Engage SMSor swap with your favorite app

Automate your work, your way

Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.

Trusted by 3.4 million companies

Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable
Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

Related automations

  • Apps: Ignition, NiceJob
    Swap with your favorite apps.

    Add accepted client proposals to review campaign list

    Your accepted proposals often miss review outreach, leaving client feedback uncollected and post-sale momentum wasted. It adds accepted clients to your review campaign so invitations send same day.

  • Apps: Acuity Scheduling, Delay by Zapier, NiceJob
    Swap with your favorite apps.

    Add appointment attendees to review campaign one day later

    Your appointments miss timely review asks, slowing reputation growth and referrals. Add attendees to a review campaign one day after their visit so marketing can start outreach within 24 hours.

  • Apps: Boulevard, NiceJob
    Swap with your favorite apps.

    Add clients after appointment to review campaign same-day

    Your completed appointments often go unleveraged, delaying review requests and losing post-service momentum. Send review invites the same day to capture client feedback while experience is fresh.

  • Apps: HoneyBook, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add clients to review campaign after project revision

    Your projects move to revision without triggering review outreach, leaving post-service requests unstarted. Capture post-service feedback automatically so you receive responses the same day.

  • Apps: Salesforce, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed client engagements to review campaign now

    Your completed client engagements miss review requests, leaving referrals and testimonials untapped. Enroll contacts into review outreach so you secure feedback and reputation signals within days.

  • Apps: Clio, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed client to review campaign for rapid outreach

    Closed matters often miss review requests, leaving testimonials uncollected and momentum cooling. Enroll closed clients into a review campaign to capture feedback within 48 hours.

  • Apps: BoomTown, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed contacts to review campaign same day

    Your closed customer records often sit unasked, delaying review collection and weakening online reputation. They get targeted for review outreach automatically, securing feedback the same day.

  • Apps: HubSpot, Looping by Zapier, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed-deal contacts to review request list now

    Your closed deals lack review contacts, leaving post-sale outreach ad hoc. Add those contacts to your review audience so campaign managers can request feedback same day.

  • Apps: Zenoti, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed invoice customers to review request list

    Your closed invoices lack review outreach, so guests don't receive timely review invitations and momentum is lost. Start review requests automatically to capture feedback the same day.

  • Apps: Jobber, Filter by Zapier, Formatter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed job clients to review campaign list immediately

    Your completed service jobs often miss review requests, leaving customer feedback uncollected and local ratings flat. It adds those clients to your review list so you can request feedback same day.

  • Apps: Jobber, Formatter by Zapier, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed job customers to review request campaigns

    Your closed service jobs miss review invites, leaving campaign managers without new testimonials. Enroll those customers into review campaigns to capture more 5-star feedback same day.

  • Apps: MotionOps, Filter by Zapier, NiceJob
    Swap with your favorite apps.

    Add closed job customers to review request list

    Your closed work orders miss review outreach, leaving post-service feedback uncollected and untracked. This captures customer contacts for review requests so reputation teams can follow up same day.

  • Explore all review collection automations

    Increase review volume with automated review requests, customer follow-ups, and response tracking

    View all

Set up in minutes

Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.

  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

See how teams are automating with Zapier (and loving it!)

Smart Charge America

Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.

David Laderberg, VP of Sales

Remote

Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β€” I think we would have died or fallen back into oblivion.

Marcelo Lebre, Co-Founder

SweepBright

Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.

Raphael Bochner, Founder and CIO

Digioh

Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.

Rishi Shah, CEO and Co-Founder

Otter.ai

We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.

Allen Lai, Head of Customer Experience

Superhuman

We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.

Jacob Sirrs, Marketing Operations Specialist

Ready to automate your workflow securely?

Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.