1.Creates new booking
Integrate SimplyBook.me to detect new booking events and start the review collection workflow.
Send post-appointment review request by SMS to customers
Automatically monitor new booking events across SimplyBook.me and delay logic in Zapier. Automatically send SMS review requests when bookings finish or existing reviews are missing β so you can collect feedback, avoid duplicate outreach, and reduce manual follow-up without delays.
How this automation accelerates review replies
When new booking happens, late or duplicate outreach can frustrate customers and reduce response rates. This automation delays outreach, checks for existing review records, and sends an SMS requestβso your team can collect reviews at the right moment.
SimplyBook.meor swap with your favorite app
2.Delays until booking end
Integrate Delay by Zapier and automation timing tools to wait until booking end so the reminder runs after service completion.
Delay by Zapieror swap with your favorite app
3.Pauses for fixed interval
Integrate Delay by Zapier and scheduling tools to add a 2 hour pause before the SMS outreach window begins.
4.Looks up existing review
Integrate Google Sheets and spreadsheet lookup tools to search your worksheet by client name or phone and retrieve match results.
Google Sheetsor swap with your favorite app
5.Stops duplicates
Integrate Filter by Zapier to continue only when the lookup returns no match so duplicate review requests are avoided.
Filter by Zapieror swap with your favorite app
6.Sends SMS message
Integrate Quo and messaging templates to send an SMS review request with the configured review URL and optional service note.
Quoor swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Ignition, NiceJobSwap with your favorite apps.
Add accepted client proposals to review campaign list
Your accepted proposals often miss review outreach, leaving client feedback uncollected and post-sale momentum wasted. It adds accepted clients to your review campaign so invitations send same day.
- Apps: Acuity Scheduling, Delay by Zapier, NiceJobSwap with your favorite apps.
Add appointment attendees to review campaign one day later
Your appointments miss timely review asks, slowing reputation growth and referrals. Add attendees to a review campaign one day after their visit so marketing can start outreach within 24 hours.
- Apps: Boulevard, NiceJobSwap with your favorite apps.
Add clients after appointment to review campaign same-day
Your completed appointments often go unleveraged, delaying review requests and losing post-service momentum. Send review invites the same day to capture client feedback while experience is fresh.
- Apps: HoneyBook, Filter by Zapier, NiceJobSwap with your favorite apps.
Add clients to review campaign after project revision
Your projects move to revision without triggering review outreach, leaving post-service requests unstarted. Capture post-service feedback automatically so you receive responses the same day.
- Apps: Salesforce, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed client engagements to review campaign now
Your completed client engagements miss review requests, leaving referrals and testimonials untapped. Enroll contacts into review outreach so you secure feedback and reputation signals within days.
- Apps: Clio, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed client to review campaign for rapid outreach
Closed matters often miss review requests, leaving testimonials uncollected and momentum cooling. Enroll closed clients into a review campaign to capture feedback within 48 hours.
- Apps: BoomTown, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed contacts to review campaign same day
Your closed customer records often sit unasked, delaying review collection and weakening online reputation. They get targeted for review outreach automatically, securing feedback the same day.
- Apps: HubSpot, Looping by Zapier, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed-deal contacts to review request list now
Your closed deals lack review contacts, leaving post-sale outreach ad hoc. Add those contacts to your review audience so campaign managers can request feedback same day.
- Apps: Zenoti, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed invoice customers to review request list
Your closed invoices lack review outreach, so guests don't receive timely review invitations and momentum is lost. Start review requests automatically to capture feedback the same day.
- Apps: Jobber, Filter by Zapier, Formatter by Zapier, NiceJobSwap with your favorite apps.
Add closed job clients to review campaign list immediately
Your completed service jobs often miss review requests, leaving customer feedback uncollected and local ratings flat. It adds those clients to your review list so you can request feedback same day.
- Apps: Jobber, Formatter by Zapier, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed job customers to review request campaigns
Your closed service jobs miss review invites, leaving campaign managers without new testimonials. Enroll those customers into review campaigns to capture more 5-star feedback same day.
- Apps: MotionOps, Filter by Zapier, NiceJobSwap with your favorite apps.
Add closed job customers to review request list
Your closed work orders miss review outreach, leaving post-service feedback uncollected and untracked. This captures customer contacts for review requests so reputation teams can follow up same day.
- View all
Explore all review collection automations
Increase review volume with automated review requests, customer follow-ups, and response tracking
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.