1.Detect new business review
Integrate Google Business Profile and analytics tools to detect new reviews to capture incoming review details.
Create follow-up task and log negative online reviews
Automatically monitor new review submissions across Google Business Profile and Google Sheets. Create follow-up tasks and update the tracker when new review arrives or low rating posted or review comment flags riskβso you can log review rows, alert stakeholders, and assign urgent follow-up without manual follow-up.
How this automation accelerates follow-up for negative reviews
When new reviews are posted, missed low-rated comments can impact trust and slow field follow-up. This automation formats review dates, logs each review row, sends urgent alerts, and creates ServiceTitan tasksβso your team can respond faster.
Google Business Profileor swap with your favorite app
2.Formats review date field
Integrate Formatter by Zapier and reporting systems to format the review timestamp into a date field to prepare sheet and task inputs.
Formatter by Zapieror swap with your favorite app
3.Creates tracker spreadsheet row
Integrate Google Sheets and data tools to create a spreadsheet row with reviewer, rating, notes, date, and source to log each review.
Google Sheetsor swap with your favorite app
4.Filters for low ratings only
Integrate Filter by Zapier and workflow rules to continue only for qualifying low ratings to control alerting and task creation.
Filter by Zapieror swap with your favorite app
5.Sends urgent notification email
Integrate Email by Zapier and email routing tools to send a notification with reviewer details and a tracker link to alert reputation contacts.
Email by Zapieror swap with your favorite app
6.Creates urgent follow-up task
Integrate ServiceTitan and task management tools to create a service task with rating, comment, and priority to drive field follow-up.
ServiceTitanor swap with your favorite app
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Increase review volume with automated review requests, customer follow-ups, and response tracking
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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