1.Catch Hook and extract payload
Integrate Webhooks by Zapier and post-service payload handling to extract customer fields and route qualifying records for review outreach.
When post-service requests arrive without an automated review invite, feedback collection stalls and outreach timing slips. This automation catches incoming payloads, creates or updates verified contacts, and requests customer feedbackβso your team can collect reviews without manual follow-up.
Integrate Webhooks by Zapier and post-service payload handling to extract customer fields and route qualifying records for review outreach.
Integrate OneLocal LocalContacts and contact matching tools to map phone and email fields and to update subscription flags.
Integrate OneLocal LocalReviews and survey delivery settings to send the review invite, preferring SMS when phone is present.
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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