1.Trigger on new ticket in view
Integrate Zendesk, support ticket workflows, and ticket filtering to detect new tickets in your configured view to trigger requester capture
Add support requesters to marketing and announcements lists
Automatically monitor new tickets in Zendesk across Campaign Monitor subscriber and list management. Subscribe and resubscribe requesters to your Marketing list and Announcements list when ticket created, requester email added, or public ticket taggedβso you can keep audiences current, refresh deliverability, and avoid manual audience updates.
How this automation keeps audiences current
When new support tickets show up in the configured Zendesk view, delayed list updates can misalign campaigns and miss engaged requesters. This automation extracts requester details and upserts subscribers in Campaign Monitor, then subscribes or resubscribes them to Marketing and Announcements listsβso your team can stay current without chasing imports.
Zendeskor swap with your favorite app
2.Extract requester details
Integrate Zendesk, contact mapping tools, and tag sourcing to map requester name and email and ticket tags to create source fields
3.Find or create subscriber
Integrate Campaign Monitor and subscriber database tools to find subscriber by email and upsert records to create or update subscriber
Campaign Monitoror swap with your favorite app
4.Subscribe to lists
Integrate Campaign Monitor and list subscription controls to subscribe or resubscribe to the Marketing list and Announcements list to keep audiences current
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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