1.Watch updated column value
Integrate monday.com to detect updated column value and trigger service request creation based on the configured status.
Create service request from status change on project board
Automatically monitor updated column value on monday.com boards across Freshservice and monday.com. Create and update service requests when status transitions, enrich with requester context, and post ticket links back to the boardβso you can avoid manual ticketing and back-and-forth updates.
How this automation accelerates your submitted requests
When updated column value changes to the configured service request state, delays can stall delivery. This automation finds requesters, looks up taxonomy objects, creates a service catalog request, and updates your monday.com boardβso your team can respond to requests faster.
monday.comor swap with your favorite app
2.Find requester
Integrate Freshservice and requester search tools to find requesters by email or name and map requester IDs to payloads.
Freshserviceor swap with your favorite app
3.Lookup taxonomy objects
Integrate Freshservice and taxonomy lookup tools to query brand and supplier objects by display name and map custom field IDs.
4.Create service catalog request
Integrate Freshservice and service catalog mapping to create the service catalog request and populate due dates, dates, and custom fields.
5.Update board item
Integrate monday.com to update the item link field with the created ticket ID and permalink and set the submitted status.
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Google Forms, Webhooks by ZapierSwap with your favorite apps.
Add manager form responses to onboarding ticket for triage
Your manager access requests submitted by form lack ticket context and delay IT provisioning. Coordinators get consolidated request context and can provision same day.
- Apps: Webhooks by Zapier, monday.comSwap with your favorite apps.
Create access change task from incoming requests for triage
Your access change requests arrive unstructured, causing manual entry and delaying approvals. The workflow creates standardized tasks so IT can triage and finish changes same day.
- Apps: Google Forms, Formatter by Zapier, Google Sheets, Gmail, SlackSwap with your favorite apps.
Create access request records and email approvers for triage
You get form access requests that lack approver context, so IT can't triage or validate quickly. It logs each submission to a central sheet and notifies approvers for same-day triage.
- Apps: Google Sheets, Filter by Zapier, Delay by Zapier, Webhooks by ZapierSwap with your favorite apps.
Create access requests from onboarding sheet rows for teams
Onboarding sheet rows often lack a standard request, so you chase missing access details and new users wait. The workflow creates provisioning requests so IT can grant access faster within minutes.
- Apps: Slack, Formatter by Zapier, Filter by Zapier, ClickUpSwap with your favorite apps.
Create access request tasks from team channel messages
You get unstructured access requests in a team channel that delay approvals and leave ownership unclear for IT. Create structured, triage-ready tasks so engineers can act faster, often same day.
- Apps: Cognito Forms, Webhooks by ZapierSwap with your favorite apps.
Create account provision ticket from form submission now
Your onboarding form submissions arrive unprocessed and block account setups. They become structured provisioning requests so setups start immediately and accounts are ready same day.
- Apps: Webhooks by Zapier, Code by Zapier, Google Drive, Google Sheets, ZendeskSwap with your favorite apps.
Create badge queue entries from badge requests for IT ops
Your badge requests arrive without a central queue, causing uncertainty about imaging or shipping. Receive queue entries and ticket updates so badges ship same day.
- Apps: Cognito Forms, monday.comSwap with your favorite apps.
Create capital expense request item for IT review
Your capital expense submissions arrive untriaged, delaying IT coordination and approvals. Create request items so IT coordinators can triage and route approvals same day.
- Apps: Google Forms, monday.com, Microsoft OutlookSwap with your favorite apps.
Create change request item and notify IT owners
Your change request form submissions arrive untracked, forcing IT to chase details and delaying maintenance. It creates structured change items and notifies owners for faster triage, often same day.
- Apps: Formsite, Formatter by Zapier, monday.comSwap with your favorite apps.
Create credential request tasks from every form submission
Your login credential form results arrive untracked, leaving IT without assignment or context for access requests. They become assigned, contextual work items for faster triage same day.
- Apps: Gravity Forms, QuickbaseSwap with your favorite apps.
Create data services intake records from web forms
Your data service request form submissions arrive untracked, leaving IT staff without contact or location context. Intake records are created and routed for timely triage and assignment within minutes.
- Apps: Act-On, ZeroBounce, ServiceNowSwap with your favorite apps.
Create demo request record and flag invalid emails
Your demo form submissions arrive unvalidated, forcing provisioning to chase bad emails and missing details. It creates validated demo request records so IT coordinators can triage same day.
- View all
Explore all service request management automations
Accelerate service request resolution with automated intake routing, priority updates, and stakeholder alerts
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.