1.Detect new ticket
Integrate Freshservice and IT ticketing tools to detect when a new ticket arrives for deprovisioning review.
Create disable tasks from inactive tickets for identity ops
Automatically watch new tickets across Freshservice and IT workflows. Create and update when new ticket arrives, ticket subject matches, or inactive-group details appearβso you can create deprovision requests, close originating tickets, and add resolution notes without manual ticket triage.
How this automation creates deprovisioning service requests
When a new ticket is created, delays can leave inactive users without proper access cleanup. This automation filters inactive-group tickets and creates deprovision requests, updating and closing the source ticketβso you can deprovision users without manual ticket triage.
Freshserviceor swap with your favorite app
2.Continues only for inactive subjects
Integrate Filter by Zapier and ticket subject checks to limit runs to configured inactive-group ticket subjects.
Filter by Zapieror swap with your favorite app
3.Extracts result block from ticket
Integrate Formatter by Zapier and parsing tools to extract the result block and map ticket description to parsed text.
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4.Parses emails and timestamps
Integrate Formatter by Zapier and data extraction tools to parse emails and timestamps from the parsed text block.
5.Iterates over each parsed row
Integrate Looping by Zapier and automation logic to iterate each parsed row when multiple entries exist.
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6.Creates request and closes ticket
Integrate Freshservice and IT service request tools to create deprovisioning requests, close the ticket, and add a resolution note.
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