1.Detect new employee created
Integrate Hibob and onboarding data mapping tools to capture core new-hire fields and map them to the ticket subject and description.
Create onboarding IT ticket for each new hire record
Automatically monitor new employee created data across Hibob and Freshservice. Create and update when start dates fall in the same week, emails match existing requesters, or location details arriveβso you can open onboarding tickets, assign provisioning work, and set priority without manual ticket routing.
How this automation creates onboarding tickets
When new hires are created, delays can leave provisioning untracked and start dates unmanaged. This automation captures new-hire details and creates IT onboarding tickets with urgency-based priorityβso your team can provision faster.
Hibobor swap with your favorite app
2.Format start date and urgency
Integrate Hibob and date formatting tools to format the start date and set an urgency flag for same-week starts.
3.Create onboarding IT ticket
Integrate Freshservice and IT service management to create the ticket, set requester by email, assign the IT provisioning group, and set priority.
Freshserviceor swap with your favorite app
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Activate new hire accounts and add to team groups
Your onboarding issues lack a provisioned directory account, delaying access and blocking new hires from essential tools. It activates accounts and grants group access so hires can start same day.
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Add new hires to company groups and notify IT
Your onboarding sheet leaves group memberships inconsistent and delays new hire access. It updates group membership and sends verification alerts so IT can confirm access same day.
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Add new onboarding and offboarding files to team dashboard
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Add new user account requests to provisioning spreadsheet
Your account requests sit in a task database and need manual export, causing missed or delayed provisioning. Get requests appended to your provisioning sheet automatically so IT begins setup same day.
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Assign IT offboarding tasks and disable access on termination
You get termination forms with no consistent IT offboarding, leaving credentials active and devices uncollected. It creates IT offboarding tickets and disables accounts so access is revoked same day.
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Assign workspace license, notify IT, and update onboarding record
Your new user accounts without assigned licenses stall onboarding and block tool access for hires. It assigns licenses, updates the onboarding record, and notifies IT so provisioning completes same day.
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Auto provision user accounts and update onboarding task
Your onboarding tasks miss provisioning updates and leave accounts unready. Tasks are updated with provisioning status and schedule so accounts are enabled before start dates.
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Block terminated user, remove access, and notify HR
Your offboarding board creates manual deprovision tasks that leave licenses and mailing memberships uncleared. Automating block and license removal gives HR payroll a confirmed notice same day.
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Create access shutoff calendar events for departing staff
Your termination notices lack calendar events, causing missed deprovisioning and delayed access revocations. IT gets scheduled shutoff events to complete deprovisioning before offboarding deadlines.
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Create account alerts for scheduled join and leave dates
Your join and leave roster entries miss owner follow-up, creating orphaned accounts or delayed provisioning. Get daily reminders so owners act ahead of the effective date.
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Create and update onboarding tasks from hire requests
Your new-hire equipment sheet entries don't create an IT task, delaying provisioning. It makes tracked onboarding tasks and notifies IT and HR so equipment ships before start date.
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Create calendar reminder to remove access after offboarding
Your offboarding records arrive without scheduled tasks, leaving account removals untracked and access lingering. Get calendar reminders for each departing employee so IT can remove accounts same day.
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Explore all IT onboarding & offboarding automations
Simplify employee access changes with automated account provisioning, ticket routing, and deprovisioning tasks
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