1.Detect updated issue
Integrate Jira Software Cloud to detect issue updates for qualifying access requests.
Grant temporary team lead access from updated service ticket
Automatically monitor updated service ticket permission requests across Jira Software Cloud. Get instant access change actions when permission request updated, approval flag toggled, or duration value changedβso you can provision time-limited group access, add audit comments, and revoke access after delay without manual follow-up.
How this automation provisions time-limited access
When issue updates arrive without automated access provisioning, time-limited elevation can be missed and audit trails stay incomplete. This automation finds qualifying requests and users, provisions Microsoft Entra ID group access, then delays and removes access while updating Jira commentsβso your team can keep access on track.
Jira Software Cloudor swap with your favorite app
2.Find issue and continue
Integrate Jira Software Cloud and ticket filtering to look up the incoming issue key and qualify requests.
3.Find user by reporter email
Integrate Jira Software Cloud and user directory matching to find the reporter user for provisioning.
4.Ensure user exists
Integrate Microsoft Entra ID and identity directories to create the directory user only when needed.
Microsoft Entra IDor swap with your favorite app
5.Add user to configured group
Integrate Microsoft Entra ID and group membership management to add the user to the configured elevated group.
6.Add audit comment for access
Integrate Jira Software Cloud and ticket notes to add a comment that access was granted.
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Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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