1.Watch channel access requests
Integrate Slack and messaging channels to detect channel access requests so you can filter qualifying mentions.
Grant temporary chat support access via channel request
Automatically filter qualifying channel requests across Slack, Zendesk, and Webhooks by Zapier. Create and update when access keywords match, users are missing, or access windows endβso you can provision support groups, update help desk access, and revoke access without manual follow-up paperwork.
How this automation grants temporary support access
When a new message arrives to the channel with the configured activation keyword, temporary access can stall and risks lingering permissions. This automation filters the request, provisions support credentials, and revokes access after the delayβso your team can control help desk access safely.
Slackor swap with your favorite app
2.Continue only for qualifying requests
Integrate Filter by Zapier and request rules to validate activation keywords so you can proceed only for approved senders.
Filter by Zapieror swap with your favorite app
3.Find user and map identity
Integrate Slack and directory lookup tools to find the requester so you can map email and full name.
4.Find or create Zendesk user
Integrate Zendesk and ticketing tools to find or create the user so you can assign the Zendesk user ID.
Zendeskor swap with your favorite app
5.Add user to support groups
Integrate Webhooks by Zapier and identity API tools to add the user to support groups so you can store the account identifier.
Webhooks by Zapieror swap with your favorite app
6.Wait the access window
Integrate Delay by Zapier and scheduling tools to hold access for the configured window so revocation happens on time.
Delay by Zapieror swap with your favorite app
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Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
Set up in minutes
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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