1.Detect new request and map onboarding data
Integrate Jira Service Management and case tracking tools to capture requester names and onboarding dates from new requests.
Create external user from service request, notify team
Automatically create external user accounts across Jira Service Management and Google Workspace Admin when external onboarding requests are submitted, onboarding dates are provided, or approval is granted. Automatically create users, route approvals, and log onboarding entriesβso you can reduce manual provisioning, speed onboarding, and notify stakeholders without manual paperwork.
How this automation accelerates your external onboarding
When a new external onboarding request arrives, delayed provisioning can block access and create follow-up overhead. This automation formats usernames, routes for approval, creates Google Workspace Admin users, sends emails, and records onboarding detailsβso your team provisions with confidence.
Jira Service Managementor swap with your favorite app
2.Format dates and generate username
Integrate Formatter by Zapier and data transformation tools to format start and end dates and build a normalized username.
Formatter by Zapieror swap with your favorite app
3.Send approval request to reviewers
Integrate Human in the Loop and review workflows to route the prepared username and onboarding record for approval.
Human in the Loopor swap with your favorite app
4.Create external user account
Integrate Google Workspace Admin and identity provisioning tools to create the new user in the configured External OU.
Google Workspace Adminor swap with your favorite app
5.Send welcome and desk notifications
Integrate Gmail and email templates to send onboarding welcome messages and notify service desk stakeholders.
Gmailor swap with your favorite app
6.Create centralized onboarding entry
Integrate Notion and documentation databases to log names, dates, ticket links, and ownership for reporting.
Notionor swap with your favorite app
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Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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