1.Catches incoming provisioning payload
Integrate Webhooks by Zapier and ticket payload parsing to extract service details and user lists to map provisioning inputs.
Assign service request users to configured access groups
Automatically parse service item details and resolve directory users across Webhooks by Zapier, Google Sheets, Okta, and Freshservice. Create and update access group assignments and ticket notes when provisioning payload arrives, service item updates, or user list changesβso you can assign access, record status, and flag manual follow-up without manual reporting.
How this automation protects access control
When provisioning requests arrive with complex service and region user lists, delays can leave access out of sync. This automation parses payloads, looks up directory users, assigns Okta groups, and writes ticket notesβso your team can provision access without chasing updates.
Webhooks by Zapieror swap with your favorite app
2.Parses payload fields into variables
Integrate Code by Zapier and structured field mapping to map service item values into parsed variables to prepare user processing.
Code by Zapieror swap with your favorite app
3.Iterates through parsed users
Integrate Looping by Zapier and iteration controls to loop over each parsed user to process lookups one at a time.
Looping by Zapieror swap with your favorite app
4.Looks up users in directory
Integrate Google Sheets and directory lookup tables to resolve each user to a canonical email or identifier to standardize matching.
Google Sheetsor swap with your favorite app
5.Finds user and assigns groups
Integrate Okta and access group mapping to find the Okta user by email and assign configured group IDs to grant access.
Oktaor swap with your favorite app
6.Adds private ticket notes
Integrate Freshservice and ticket notes to record assignment status and flag manual follow-up requirements to keep provisioning transparent.
Freshserviceor swap with your favorite app
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
Trusted by 3.4 million companies
Related automations
- Apps: Process Street, Zoho CRM, Code by Zapier, Webhooks by ZapierSwap with your favorite apps.
Add account and credential details to onboarding run
Onboarding tasks often lack CRM context, forcing IT to chase serials and addresses. This fills runs with account data, padded serials, and credentials so provisioning completes same day.
- Apps: Webhooks by Zapier, Code by Zapier, Looping by Zapier, Filter by Zapier, CircleSwap with your favorite apps.
Add and remove members from groups on webhook events
Your community group memberships are out of sync, leaving members with wrong access and forcing manual fixes. Apply adds and removals automatically so managers and IT fix memberships same day.
- Apps: Jira Software Cloud, Microsoft Entra ID, Delay by ZapierSwap with your favorite apps.
Add approved requesters to enterprise access group and update ticket
Your approval tickets for AI access sit unfulfilled, delaying engineers' SSO readiness and ramp time. Get users added to the enterprise group and the ticket updated so access is ready same day.
- Apps: Freshservice, Formatter by Zapier, Google Workspace Admin, SlackSwap with your favorite apps.
Add approved requesters to project access group automatically
Your requests sit on hold for access, blocking users from starting project work and creating manual IT tasks. Approved requesters get access and tickets close faster, enabling project kickoff same day.
- Apps: Airtable, Filter by Zapier, Microsoft Entra IDSwap with your favorite apps.
Add assigned staff to directory group from updated record
Your staff assignment records often change without directory updates, forcing manual provisioning and delays. It keeps directory groups current so provisioning completes within minutes.
- Apps: Webhooks by Zapier, Slack, Google Groups, Airtable, Filter by ZapierSwap with your favorite apps.
Add beta signups to access groups and log
Your pilot signups arrive without provisioning, delaying tester access and creating manual IT work. You get instant group assignment and a logged record so coordinators can onboard same day.
- Apps: Schedule by Zapier, Google Workspace Admin, Code by Zapier, SlackSwap with your favorite apps.
Add directory group members to team user group
Your directory group changes leave team messaging user groups outdated, causing missed alerts and wrong access. Keep rosters current so on-call and IT have accurate coverage before incidents.
- Apps: Webhooks by Zapier, Code by Zapier, BambooHR, Microsoft Entra ID, Google Sheets, SlackSwap with your favorite apps.
Add exception access to a user identity group
Your conditional access exception requests often require manual group changes and separate audit entries, which delays remediation and frustrates engineers. They are applied and logged same day.
- Apps: Slack, Filter by Zapier, Formatter by Zapier, BoxSwap with your favorite apps.
Add folder collaborator from team thread message commands
Your folder access requests in team threads go unprocessed, leaving staff unable to open shared files or finish operational tasks. Get collaborators added automatically so staff have access the same day.
- Apps: Webhooks by Zapier, Filter by Zapier, OktaSwap with your favorite apps.
Add invited users to configured security group quickly
Your invited users land without group membership, causing manual fixes and access gaps. It adds invited accounts to the right security group so access is provisioned same day.
- Apps: Sub-Zap by Zapier, Google Workspace Admin, Webhooks by Zapier, Code by Zapier, Looping by Zapier, Zapier TablesSwap with your favorite apps.
Add missing workspace users to device management platform
Your device-management roster and directory users diverge, causing license and asset record mismatches. It provisions and removes users so IT and finance see aligned inventories before billing.
- Apps: monday.com, Formatter by Zapier, Paths by Zapier, Google GroupsSwap with your favorite apps.
Add new board email addresses to appropriate groups
Email addresses on your board change, leaving team group membership outdated and new contributors missing critical messages. Keep memberships aligned so IT and team owners have accurate access same day.
- View all
Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism β I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Ready to automate your workflow securely?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.