1.Catches provisioning request
Integrate Webhooks by Zapier and provisioning inputs to receive the provisioning payload and start the group assignment flow.
Assign new users to access groups and log ticket notes
Automatically monitors incoming provisioning requests across Webhooks by Zapier, Zapier Tables, Okta, and Freshservice. Create and update group assignments and ticket notes when provisioning request arrives, group labels change, or emails match or failβso you can assign access fast, log outcomes, and map groups without manual follow-up.
How this automation accelerates access provisioning
When incoming provisioning requests arrive, delays can leave access gaps open and support teams waiting. This automation parses payloads, resolves group mappings and user IDs, assigns users to groups, and adds the outcome as ticket notesβso your team can provision access reliably.
Webhooks by Zapieror swap with your favorite app
2.Creates loop from groups text
Integrate Looping by Zapier and text parsing to split the groups text into individual group items for processing.
Looping by Zapieror swap with your favorite app
3.Finds mapped group record
Integrate Zapier Tables and lookup tables to search the Group Mapping table and return the mapped group name or ID.
Zapier Tablesor swap with your favorite app
4.Finds user and group IDs
Integrate Okta and identity lookups to match the user by email, find the group by name, and use found IDs for assignment.
Oktaor swap with your favorite app
5.Assigns user to access group
Integrate Okta and access controls to assign the user to each resolved group using the found user and group IDs.
6.Adds ticket notes for results
Integrate Freshservice and ticketing workflows to add a membership result note and append it to the originating ticket.
Freshserviceor swap with your favorite app
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Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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