1.Receive access request
Integrate Webhooks by Zapier and request routing tools to ingest access request payloads with requester and requested groups.
Assign new user to security groups and update ticket
Automatically route access requests across Webhooks by Zapier, Looping by Zapier, Zapier Tables, Okta, and Freshservice. Automatically assign users to the right security groups and update service tickets when access request arrives, group list is sent, or requester email is providedβso you can assign groups, map records, and document outcomes without manual ticketing.
How this automation accelerates access provisioning
When access requests arrive without automated group assignment, provisioning can stall and tickets pile up. This automation captures requests, splits group names, looks up group IDs, assigns users in Okta, and adds Freshservice ticket notesβso your team can resolve access faster.
Webhooks by Zapieror swap with your favorite app
2.Split requested groups into loops
Integrate Looping by Zapier and automation parsing tools to split requested groups into iterations for group assignment.
Looping by Zapieror swap with your favorite app
3.Map group name to group ID
Integrate Zapier Tables and data mapping tables to find the configured group record and return the mapped group ID.
Zapier Tablesor swap with your favorite app
4.Assign user to security group
Integrate Okta and user directory lookups to find the user by requester email and assign the mapped group ID.
Oktaor swap with your favorite app
5.Add notes and update ticket
Integrate Freshservice and ticket workflows to add private note results and update ticket status for each group.
Freshserviceor swap with your favorite app
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Explore all user provisioning automations
Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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