1.Monitors updated request resolution
Integrate Jira Service Management and ticket filtering to detect qualifying resolved onboarding requests for user provisioning.
Add users from completed support requests to group
Automatically monitor updated support requests across Jira Service Management and Google Workspace Admin. Automatically add users to a specified Workspace group when onboarding requests are resolved, ticket criteria match, or a matching user existsβso you can grant access, update groups, and avoid manual provisioning.
How this automation grants Workspace access for resolved onboarding tickets
When updated support requests remain unprovisioned, onboarding access can lag and support work stalls. This automation checks resolved onboarding criteria, finds the reporter user, and adds them to the specified Google Workspace groupβso your team can scale onboarding without manual provisioning.
Jira Service Managementor swap with your favorite app
2.Filters onboarding criteria and resolution
Integrate Filter by Zapier and conditional rules to continue only when tickets meet onboarding criteria and resolved status.
Filter by Zapieror swap with your favorite app
3.Finds user by reporter email
Integrate Google Workspace Admin and directory lookup tools to find the matching user by reporter email before group changes.
Google Workspace Adminor swap with your favorite app
4.Adds user to configured group
Integrate Google Workspace Admin and group management to add the found user to the specified workspace group.
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Accelerate account access with automated onboarding flows, access changes, and deprovisioning tasks
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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