1.Detect new watchlist request
Integrate Jira Service Management and help desk request workflows to watch for new watchlist requests and map requester details into the automation.
Add requested employee to security watchlist and notify team
Automatically add help-desk watchlist requests to your security group across Jira Service Management, Webhooks by Zapier, Code by Zapier, and Slack. Create and notify when new watchlist request, request type matches, or removal date is setβso you can provision access, confirm memberships, and alert the team without manual provisioning.
How this automation provisions security access for watchlist requests
When a new request is submitted in Jira Service Management, access updates can lag and security watchlist entries can be missed. This automation calls identity APIs to add users to a configured group and posts Slack confirmationsβso your team can act on access requests immediately.
Jira Service Managementor swap with your favorite app
2.Request auth token
Integrate Webhooks by Zapier and webhook integrations to send client credentials and capture a JSON access token for the next API call.
Webhooks by Zapieror swap with your favorite app
3.Add user to identity group
Integrate Code by Zapier and identity api scripts to pass the token and email into your script and add the user to the group.
Code by Zapieror swap with your favorite app
4.Post team confirmation message
Integrate Slack and team notification tools to post the request summary, membership result, and removal date to the configured channel.
Slackor swap with your favorite app
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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