1.Monitors new inbound message
Integrate Superchat and communication threads to capture conversation id and message payload for routing decisions.
Label and route candidate messages to recruiting queues
Automatically detect new inbound messages across Superchat and HubSpot. Automatically route and apply conversation labels when inbound message arrives, conversation starts, or sender changesβso you can enrich candidate context, assign readiness labels, and send threads to the right recruiting queue without manual triage.
How this automation accelerates candidate queue routing
When new inbound messages arrive, candidate threads can stall without proper labeling and routing. This automation finds CRM context, normalizes recruiting dates, and updates Superchat conversation labelsβso your team routes the right candidates faster.
Superchator swap with your favorite app
2.Finds contact by external contact ID
Integrate HubSpot and CRM properties to retrieve recruiting status, career track, and date fields for the sender.
HubSpotor swap with your favorite app
3.Normalizes and calculates dates
Integrate Formatter by Zapier and date rules to normalize fields and compute relative date comparisons.
Formatter by Zapieror swap with your favorite app
4.Filters for qualifying records
Integrate Filter by Zapier and labeling logic to continue only when readiness and date checks match.
Filter by Zapieror swap with your favorite app
5.Updates conversation labels
Integrate Superchat and queue routing to apply the configured label set and route the thread correctly.
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Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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