1.Receive cancellation payload
Integrate Webhooks by Zapier and routing tools to catch cancellation payloads and pass the raw body to the workflow.
Send refund or no-refund emails for cancelled bookings
Automatically catch cancellation payloads across Webhooks by Zapier and WooCommerce. Send refund or no-refund emails when bookings are cancelled, cancellation requests arrive, or discount totals changeβso you can process refunds, notify billing, and document decisions without manual follow-up.
How this automation automates refund decisions
When cancellation payloads arrive, refunds or no-refunds can stall without timely billing outreach. This automation parses order references, looks up WooCommerce orders, and sends tailored Gmail emailsβso your team can act on the right refund path without chasing details.
Webhooks by Zapieror swap with your favorite app
2.Extract external order reference
Integrate Code by Zapier and data parsing tools to parse the raw payload and output the external order reference.
Code by Zapieror swap with your favorite app
3.Find matching order details
Integrate WooCommerce and order lookup tools to search by order reference and return order amounts and discount totals.
WooCommerceor swap with your favorite app
4.Branch refund versus no refund
Integrate Paths by Zapier and decision logic tools to branch when discount total is greater than zero or equals zero.
Paths by Zapieror swap with your favorite app
5.Send tailored cancellation email
Integrate Gmail and email delivery tools to send a tailored message to billing based on the selected path.
Gmailor swap with your favorite app
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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