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Send incident SMS from channel messages to responders

Automatically monitor new messages posted to channel across Slack, Code by Zapier, Filter by Zapier, and Twilio. Get instant responder SMS alerts when priority messages hit the channel, root thread posts arrive, or urgent tags qualifyβ€”so you can send SMS alerts, filter to root threads, and prevent duplicate broadcasts without manual triage.

How this automation protects responder reach

When priority channel messages arrive without a fast broadcast, responders may miss critical timing and duplicates can cause confusion. This automation maps channel content, identifies root thread posts, and sends SMS alerts with root-thread filteringβ€”so your team can respond on time.

  1. 1.Maps channel message to input

    Integrate Slack and message parsing to map channel text, thread timestamps, and user display names to SMS-ready inputs.

    Slackor swap with your favorite app
  2. 2.Calculates root thread flag

    Integrate Code by Zapier and scripting tools to run JavaScript and return a root-thread flag from message timestamps.

    Code by Zapieror swap with your favorite app
  3. 3.Continues only for root posts

    Integrate Filter by Zapier and conditional logic to continue only when the script flag indicates a root message and thread qualifies.

    Filter by Zapieror swap with your favorite app
  4. 4.Sends SMS to responder list

    Integrate Twilio and SMS broadcasting to send an SMS body to the configured responder phone list with an alphanumeric sender ID.

    Twilioor swap with your favorite app

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Okta
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Barry's
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Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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