1.Watch conversation pushed events
Integrate Drift, live chat tools, and conversation metadata to catch new conversation events with permalink and summary fields.
Send SMS alert for each new website conversation to reps
Automatically monitor new conversation pushed events across Drift. Get instant SMS alerts when chats start, high intent shows up, or conversations stay unassignedβso you can reduce missed replies, give clear context, and act without manual triage.
How this automation alerts on-call reps fast
When new conversations are pushed to the live chat system, slow responses can lead to missed opportunities. This automation filters qualifying chats, formats SMS context, and sends on-call textsβso your team can respond at the peak of intent.
Driftor swap with your favorite app
2.Filters qualifying conversations
Integrate Filter by Zapier and conversation routing rules to continue only for unassigned or high-intent chats.
Filter by Zapieror swap with your favorite app
3.Formats the SMS message
Integrate Formatter by Zapier and SMS templates to compose a single message from permalink and summary fields.
Formatter by Zapieror swap with your favorite app
4.Sends SMS alerts
Integrate SMS by Zapier and mobile messaging tools to send the formatted SMS to on-call reps or a default number.
SMS by Zapieror swap with your favorite app
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Speed up live chat response with automated chat routing, agent alerts, and conversation logging
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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