1.Captures conversation opened
Integrate ManyChat and live chat tools to capture conversation opened events and pause context.
Add pause tag when a live chat starts
Automatically capture conversation opened events for live chat intake across ManyChat. Create and update pause tags when conversation opened, human handoff happens, or qualifying intent startsβso you can apply pause tags, update live chat status, and resume sequences without manual coordination.
How this automation pauses automated sequences on handoff
When live chat conversations open and context gets scattered, automated sequences may continue at the wrong time. This automation captures conversation opened signals and adds pause tags and user status fieldsβso your team can keep handoff sequences uninterrupted.
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2.Adds pause tag to user
Integrate ManyChat and tag management tools to add a configured pause tag to the triggering user.
3.Updates user custom field
Integrate ManyChat and customer profile tools to update a conversation-status field for live chat state.
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