Resolve and personalize support with Zapier
Conversational support automation connects your tools and triggers workflows across live chat management, website chatbot, in-app messaging, AI customer support, help desk management, and WhatsApp Business management.
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Explore conversational support use cases
Conversational support automation connects your tools and triggers real-time actions across AI customer support, help desk management, in-app messaging, and live chat management. Build workflows that eliminate manual work and keep your entire customer service stack in sync.
Help desk management
Speed up help desk management with automated ticket routing, priority alerts, and status updates
AI customer support
Streamline customer support with automated message triage, AI replies, and ticket updates
In-app messaging
Improve customer conversations with automated message triggers, reply routing, and follow-up alerts
WhatsApp Business management
Accelerate customer responses with automated message routing, conversation logging, and follow-up alerts
Live chat management
Speed up live chat response with automated chat routing, agent alerts, and conversation logging
Website chatbot
Accelerate customer support with automated chat routing, handoff alerts, and conversation logging
Automate your work, your way
Build custom automations across your tools in minutes. Describe what you need, connect your apps, and create workflows without the manual effort.
See how teams are automating with Zapier (and loving it!)
Without Zapier, we would have needed well over 100 employees today just to do what we're doing. We would have been out of business by now.
David Laderberg, VP of Sales
Without having automation, we would have to at least be double our size. Doubling is a bit of a euphemism — I think we would have died or fallen back into oblivion.
Marcelo Lebre, Co-Founder
Zapier helps us close far above 50% more deals than we would without it. It is a key element of our overall strategy and, therefore, of our sales pitch.
Raphael Bochner, Founder and CIO
Zapier gives us unlimited flexibility and creativity. With Zapier, you're like an artist with a blank canvas. I don't know what we'd do without it.
Rishi Shah, CEO and Co-Founder
We don't just want to patch holes; we want to build scalable, future-proof systems. Zapier is helping us do that.
Allen Lai, Head of Customer Experience
We've been able to scale our operations while staying lean. Zapier lets us do more without needing more people.
Jacob Sirrs, Marketing Operations Specialist
Transform your support with Zapier
Elevate your conversational support with Zapier. Route live chats, automate in-app messages, and power AI customer support—and that’s just the start.
Live chat management
Fast replies without the chaos
Route live chat conversations automatically from your website to the right support queue. Connect Zendesk, Intercom, and Slack to flag priority customers, escalate urgent issues, and speed up customer service response times.
Real-time chat routing
Route each new chat to the right queue based on topic, language, or customer tier, so agents respond faster without sorting conversations by hand.
Priority conversation alerts
Notify the right rep in Slack when high-value customers or urgent support issues appear, so no priority conversation sits untouched.
Automatic ticket creation
Turn new chat threads into Zendesk tickets with customer details attached, cutting duplicate entry and speeding up follow-up.
Agent handoff workflows
Pass complex chats from bots or frontline reps to specialists with full context, so customers do not repeat themselves.
After-hours chat capture
Capture missed chats after hours, log them in your help desk, and queue follow-up automatically for the next available agent.
How it works
Conversational support automation connects your tools, detects new conversations and support signals, and triggers workflows automatically. Route chats, update tickets, and alert agents in real time—without manually triaging messages.
Step 1
Connect your tools
Integrate platforms like Zendesk, Intercom, Slack, help desk tools, and chat platforms to centralize conversation data.
Step 2
Define triggers
Set conditions for new chats, ticket escalations, bot handoffs, idle conversations, or WhatsApp inquiries.
Step 3
Automate & measure
Send alerts, create tickets, update records, and continuously track response time improvements automatically.
Ready to automate your entire workflow?
Streamline processes, uncover new opportunities, and respond faster to change. Empower your team to get more done, without the manual work.