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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Purchase Order" from UpKeep.

Add your action

An action happens after the trigger—such as "Add Attachment" in Zoho Desk.

You’re connected!

Zapier seamlessly connects UpKeep and Zoho Desk, automating your workflow.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Make work flow with AI

Level up your UpKeep to Zoho Desk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Connect UpKeep and Zoho Desk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Integration categories

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actions

New Purchase Order
Triggers when a new purchase order is created.
Trigger
Instant
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New Work Order
Triggers when a new work order is created.
Trigger
Instant
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Request Approved
Triggers when a request is approved.
Trigger
Instant
Try It
Work Order Category Change
Triggers when category changes on a work order.
Trigger
Instant
Try It
- Title
  Required
- Detailed Description
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- Part ID
- Status
Action
Write
- Asset Name
  Required
Action
Search
- Part Name
  Required
Action
Search
- Vendor Name
  Required
Action
Search
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Status
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- Content
  Required
- Public
Action
Write
- Select Organization
  Required
- Account
- Last Name
  Required
- First Name
- Title
  Required
- Description
- Type
- Email
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Select Ticket
  Required
- From Address (E-Mail)
  Required
- To Address (E-Mail)
  Required
- Content Type
  Required
- Content
  Required
- Is Forward
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Select Organization
  Required
- Email
Action
Search

New Request
Triggers when a new request is created.
Trigger
Instant
Try It
Purchase Order Status Change
Triggers when a status changes on a purchase order.
Trigger
Instant
Try It
Work Order Status Change
Triggers when a status changes on a work order.
Trigger
Instant
Try It
- Title
  Required
- Category
- Due Date
- Vendor
- Description
- Part ID
- Part Quantity
- Tax
- Shipping Cost
- Other Cost
- Company Name
- Company Slogan
- Company Street
- Company Zipcode
- Company City
- Company State
- Company Phone
- Company Fax
- Shipping Name
- Shipping Company
- Shipping Street
- Shipping City
- Shipping State
- Shipping Zipcode
- Shipping Phone
- Shipping Fax
- Purchase Order Date
- Requisitioner
- Shipping Method
- F.O.B. Shipping Point
- Terms
- Notes
Action
Write
- Detailed Description
- Title
  Required
- User Assigned
- Location Assigned
- Asset Assigned
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Location Name
  Required
Action
Search
- Email Id
  Required
Action
Search
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
- Direction
Trigger
Instant
Try It
- Select Organization
  Required
- Select Department
  Required
Trigger
Instant
Try It
- Select Organization
  Required
- Ticket ID
  Required
- File
  Required
- Public
Action
Write
- Select Organization
  Required
- Account Name
  Required
- Description
- Email
- Website
- Fax
- Phone
- Industry
- Owner ID
- Street
- City
- State
- Country
- Zip Code
- Annual Revenue
Action
Write
- Select Organization
  Required
- Department
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Department
  Required
- Ticket
  Required
- Contact
  Required
- Subject
  Required
- Email
- Phone
- Description
- Category
- Sub Category
- Status
- Assignee
- Due Date
- Priority
- Channel
- Classification
Action
Write
- Select Organization
  Required
- Select Department
  Required
- Ticket Number
  Required
Action
Search
- Select Organization
  Required
- Email
- Account
- Last Name
  Required
- First Name
- Title
  Required
- Description
- Type
- Secondary Email
- Twitter
- Facebook
- Phone
- Mobile/ Cellular
- Street
- City
- State
- Country
- Zip Code
Action
Search or write

About UpKeep

UpKeep is a maintenance management application for facility management teams. Create work orders, prioritize requests, and collaborate with your team.

Learn moreLearn moreHelpHelp

Related categories

Project Management

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Learn moreLearn moreHelpHelp

Related categories

Customer Support Zoho

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