Zoho Desk Integrations
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Send a direct message on Slack about new Zoho Desk tickets
Create Trello cards for new Zoho Desk tickets
A synergy between your project management system and help desk is vital when it comes to directly converting customer requests into projects and tracking their progress. With this integration, you can do just that. You can convert a Zoho Desk ticket into a project card in Trello and follow up easily.
Add new Zoho Desk contacts as MailChimp subscribers
Add new Intercom conversations as Zoho Desk tickets
Send Gmail emails to new Zoho Desk tickets
Sending ticket notifications via multiple channels is a good practice to follow if you want to ensure that no customer request goes unattended. With this Zoho Desk-Gmail integration, you can add another channel through which ticket notifications can be sent to support agents.
Add new Shopify customers as Zoho Desk contacts
Good customer support is fundamental to any business, especially one that's run completely online. If your ecommerce site is powered by Shopify, and customer support, by Zoho Desk, this integration is a must for you. With this integration in place, any customer you add in Shopify will automatically be added to Zoho Desk too.
Create new Zoho Desk tickets as Google Calendar events
Do you have this habit of setting reminders for support calls as events in Google Calendar? Then this Zapier automation is just what you need. The moment an event starts in Google Calendar, a new ticket is automatically created in Zoho Desk, with information on the time spent on the event. As a result, you can easily track the time spent supporting customers.
Add new Zoho Desk tickets as Pipedrive notes
A vital cog in the customer relationship wheel is customer support. If an agent gets a support request from a customer, the sales personnel dealing with the customer must also have visibility over the request. This Zoho integration makes it happen by saving new Zoho Desk tickets as notes in Pipedrive.
Add new Zoho Desk tickets in Zoho Desk for new Wufoo forms
If conducting surveys makes it easy to find out what concerns your customers have, converting those survey responses into tickets makes it easier to address each concern effectively. This integration brings the best of both worlds by automatically converting responses received in Wufoo forms into tickets in Zoho Desk.
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Launched on Zapier October 28, 2018
Zapier combines Triggers (like "New Ticket") and Actions (like "Send E-Mail Reply") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Zoho Desk Triggers, Searches, and Actions are supported by Zapier:
Triggers when a new ticket is created.
Triggers when new contact is created.
Triggers when a new message is added to any ticket in the selected department.
Triggers when a new agent is added.
Triggers when a status of ticket is changed.
Triggers when a new comment is added to any ticket in the selected department.
Triggers when a new account is created.
Triggers when a ticket is updated.
Sends an email reply for the selected ticket.
Creates a new ticket for customer requests.
Add a comment to a ticket.
Creates a new contact.
Search Ticket (Request) by Ticket number.
Finds an existing contact by email.