SysAid + Twilio

Send sms via Twilio for updated service records in SysAid

Streamline your service record updates with this SysAid and Twilio integration. Upon any changes in your Service Records within SysAid, an SMS notification will promptly be sent via Twilio. This efficient workflow ensures you stay updated on service modifications, improving your overall operational efficiency.

Streamline your service record updates with this SysAid and Twilio integration. Upon any changes in your Service Records within SysAid, an SMS notification will promptly be sent via Twilio. This efficient workflow ensures you stay updated on service modifications, improving your overall operational efficiency.

  1. When this happens...
    SysAidSysAid
    Service Record Updated

    Triggers when a service record is updated in SysAid.

    TriggerInstant
  2. automatically do this!
    TwilioTwilio
    Send SMS

    Send a SMS to a number or numbers.

    ActionWrite
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Supported triggers and actions

    • User Defined NameRequired

    • Service Record Type

    • Title

    • Description

    • Category

    • Status

    • Request user

    • Assigned to

    • Admin group

    • Company

    • Email Account

    • Impact

    • Location

    • Main CI

    • Priority

    • Responsible Admin

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Sub Type

    • Urgency

    • Weight

    Trigger
    Instant
    Try It
    • User Defined NameRequired

    • # (SR ID)Required

    • Urgency

    • Priority

    • Impact

    • Title

    • Description

    • Admin group

    • Assigned to

    • Classification

    • Closure Information

    • Followup Actual Date

    • Followup Planned Date

    • Followup Text

    • Followup User

    • Location

    • Main CI

    • Resolution

    • Responsible Admin

    • Solution

    • SR Custom Date 1

    • SR Custom Date 2

    • SR Custom Int 1

    • SR Custom Int 2

    • SR Custom List 1

    • SR Custom List 2

    • SR Custom Text 1

    • SR Custom Text 2

    • Success Rating

    • Weight

    • Workaround

    Action
    Write
    • Instructions Copy

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Polling
    Try It
sysaid logo
sysaid logo

About SysAid

SysAid is a service automation company delivering software for organizations that want to get more done.

Related categories

  • Customer Support
twilio logo
twilio logo

About Twilio

An easy tool for developers to send and receive SMS and voice calls.
Learn more

Related categories

  • Phone & SMS

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