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Salesforce + Wootric by InMoment

Create Salesforce custom objects from new Wootric responses

Receiving Net Promoter Score feedback from users is very valuable. Once that feedback comes in, connecting it to specific users in your CRM can help you build a better relationship with those customers. Use Zapier to connect that data together for you, and keep everything you need about customers intact.

Receiving Net Promoter Score feedback from users is very valuable. Once that feedback comes in, connecting it to specific users in your CRM can help you build a better relationship with those customers. Use Zapier to connect that data together for you, and keep everything you need about customers intact.

  1. When this happens...
    Wootric by InMomentWootric by InMoment
    New Response

    Triggers when a new survey response is submitted.

    TriggerInstant
  2. automatically do this!
    SalesforceSalesforce
    Create Record

    Creates a new record of a specified Salesforce object (ie. Contact, Lead, Opportunity, etc.).

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Wootric by InMoment triggers, actions, and search

    Detractor Response

    Triggers when a new response is created with a low NPS score (0-6), low CSAT score (1-2) or low CES score (1-3).

    Trigger
    Instant
    Try It
  • Wootric by InMoment triggers, actions, and search

    New Response

    Triggers when a new survey response is submitted.

    Trigger
    Instant
    Try It
  • Wootric by InMoment triggers, actions, and search

    Promoter Response

    Triggers when a new response is created with an NPS high score (9-10), CSAT high score (4-5) or CES high score (6-7).

    Trigger
    Instant
    Try It
    • EmailRequired

    • Properties

    • Last surveyed

    • External created at

    Action
    Write
    • History ObjectRequired

    Trigger
    Scheduled
    Try It
  • Salesforce triggers, actions, and search

    New Outbound Message

    Triggers when a new outbound message is received in Salesforce.

    Trigger
    Instant
    Try It
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About Salesforce

Salesforce is a leading enterprise customer relationship manager (CRM) application.
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Related categories

  • CRM (Customer Relationship Management)

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Zapier Interfaces

App Builder, CRM (Customer Relationship Management), Forms & Surveys, Zapier
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About Wootric by InMoment

Wootric by InMoment collects and manages customer feedback using proven CX metrics (Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES). Survey in-app, via mobile, email & SMS, track ongoing results, follow up with customers, and quickly surface insights in an easy-to-use dashboard.

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