Skip to content

Microsoft Teams + Request Tracker (RT)

Microsoft Teams + Request Tracker (RT)

Microsoft Teams + Request Tracker (RT) integrations

"create Microsoft Teams messages for new tickets in Request Tracker (RT)"

Stay connected and efficient with this workflow. Whenever a new ticket is created in Request Tracker, a message will be sent in a designated Microsoft Teams channel. This maximizes communication within your team and ensures prompt resolution of issues. No need to manually update your team, let this integration handle it for you.

When this happens...
Ticket CreatedTriggers when a new Request Tracker ticket is created.
TriggerPolling
automatically do this!
Send Bot MessageSends a message to a public channel from the Zapier bot. Requires installation of the Zapier app from the Teams Store.
ActionWrite

Start free with email

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Request Tracker (RT) and Microsoft Teams

Discover other triggers and actions you can use with Request Tracker (RT) and Microsoft Teams

- Ticket ID
- Custom Field ID
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Status
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Requestor
- Subject
  Required
- Queue
  Required
- Text
Action
Write
- Ticket ID
  Required
- Custom Field
  Required
- Value
  Required
Action
Write

- Ticket ID
  Required
- Due Date
  Required
Action
Write
- Ticket ID
  Required
- Subject
  Required
Action
Write

- Ticket ID
  Required
Action
Search
- Transaction ID
  Required
Action
Search
- Team
  Required
- Channel
  Required
- Member
- Highlight Word
Trigger
Polling
Try It
New Chat
Triggers when a new chat is created.
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel Name
  Required
- Description
- Favorite for All?
Action
Write
- Team Member(s)
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Team
  Required
- Channel Name
  Required
- Description
Action
Write
- Team
  Required
- Public Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Chat
  Required
- Message Text Format
- Message Text
  Required
Action
Write
- Availability
  Required
- Duration (Minutes)
Action
Write
- Info
- Display Name
- First Name
- Last Name
- Mobile Phone
- Business Phone
- About Me
- Birthday
Action
Write
- Team
  Required
- Channel ID
  Required
Action
Search
- Chat ID
  Required
Action
Search
- Search by
  Required
Action
Search

- Ticket ID
- Custom Role ID
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Queue
  Required
- Since
  Required
- Per Page
  Required
Trigger
Polling
Try It
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Text
  Required
Action
Write
- Ticket ID
  Required
- Custom Role
  Required
- Users
  Required
Action
Write
- Ticket ID
  Required
- Status
  Required
Action
Write
- Attachment ID
  Required
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search
- Team
  Required
Trigger
Polling
Try It
- Chat
  Required
- Exclude messages by you?
Trigger
Polling
Try It
- Team
  Required
Trigger
Polling
Try It
- Team
  Required
- Channel
  Required
Trigger
Polling
Try It
- Team Member
  Required
Action
Write
- Chat
  Required
- Message
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
- Message Text Format
- Reply Content
  Required
Action
Write
- Team
  Required
- Channel
  Required
- Message Text
  Required
- Message Text Format
Action
Write
- Send To
  Required
- Message Text (Optional)
- Card Type
  Required
Action
Write
- Chat
  Required
- Message ID
  Required
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Team
  Required
- Channel
  Required
- Message ID
  Required
Action
Search
- Chat ID
  Required
- Message ID
  Required
Action
Search
- Team
  Required
- Channel Name
  Required
- Include Archived Channels
Action
Search

About Microsoft Teams

Microsoft Teams is the hub for teamwork in Office 365 that integrates all the people, content, and tools your team needs to be more engaged and effective.

Learn moreLearn moreHelpHelp

Related categories

Similar apps

Slack

Team Chat

Chatwork

Team Chat

Rocket.Chat

Team Chat

About Request Tracker (RT)

Request Tracker (RT) is an open-source, enterprise-grade ticketing system.

Related categories

Related Zap Templates

Post a Microsoft Teams notification when there is a reply to a Request Tracker ticket

Related Zap Templates

Post a Microsoft Teams notification when there is a reply to a Request Tracker ticket