Connect Microsoft Teams and Request Tracker (RT) to unlock the power of automation
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Set up your first integration
Quickly connect Microsoft Teams to Request Tracker (RT) with a Zapier template.
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How Zapier works
Zapier makes it easy to integrate Microsoft Teams with Request Tracker (RT) - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Channel" from Microsoft Teams.
Add your action
An action happens after the trigger—such as "Comment on a Ticket" in Request Tracker (RT).
You’re connected!
Zapier seamlessly connects Microsoft Teams and Request Tracker (RT), automating your workflow.
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Frequently Asked Questions about Microsoft Teams + Request Tracker (RT) integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Microsoft Teams and Request Tracker (RT)
How does integrating Microsoft Teams with Request Tracker (RT) work?
Integrating Microsoft Teams with Request Tracker allows users to create connections known as "zaps" that can automate workflows between the two platforms. For instance, when a new ticket is created in RT, a message can automatically be posted in a specific Microsoft Teams channel to notify team members.
Can I set up automatic notifications in Microsoft Teams for new tickets in RT?
Yes, you can set up a zap that triggers when a new ticket is created in RT. This trigger can then send an automated message to a designated channel in Microsoft Teams, keeping your team updated on incoming requests without needing manual input.
Is it possible to update an RT ticket from a Microsoft Teams message?
Currently, our integration doesn't support direct updates to RT tickets from messages within Microsoft Teams. You would need a different process or manual update within the RT platform for this functionality.
What triggers and actions are available when integrating MS Teams with RT?
Triggers include actions like 'New Ticket Created' in RT and 'New Channel Message' in MS Teams. Actions you could automate include sending messages in MS Teams or creating tasks based on updates or ticket creations within RT.
Can I customize which information is shared from Request Tracker to Microsoft Teams?
Yes, during the setup of your zap, you can choose what information from Request Tracker will be sent to Microsoft Teams. Custom fields and details unique to your workflow can be selected based on your specific needs.
Does the integration support bi-directional data flow between MS Teams and RT?
The current integration primarily supports one-way communication where actions triggered by events in Request Tracker reflect as messages or activities within Microsoft Teams. For bi-directional workflows, additional configurations outside our platform would be necessary.
'What happens if there’s an error while triggering actions between MS teams and RT?'
'In the case of an error during the execution of zaps between MS teams and RT, we provide detailed logs that help troubleshoot issues. You can review these logs through our dashboard and correct any misconfigurations or connectivity problems.'
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- TeamRequired
Try ItTriggerPolling- ChatRequired
- Exclude messages by you?
Try ItTriggerPolling- TeamRequired
Try ItTriggerPolling- TeamRequired
- ChannelRequired
- MessageRequired
Try ItTriggerPolling
- TeamRequired
- ChannelRequired
- Member
- Highlight Word
Try ItTriggerPolling- New Chat
Triggers when a new chat is created.
Try ItTriggerPolling - TeamRequired
- ChannelRequired
Try ItTriggerPolling- TeamRequired
- Channel NameRequired
- Description
- Favorite for All?
ActionWrite
