Connect ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise to power AI-driven automation

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Easy visual workflow builder
9,000+ apps, 450+ AI tools
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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate ManageEngine ServiceDesk Plus Cloud with ManageEngine ServiceDesk On-premise - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Asset" from ManageEngine ServiceDesk Plus Cloud.

Add your action

An action happens after the trigger—such as "Add Notes" in ManageEngine ServiceDesk On-premise.

You’re connected!

Zapier seamlessly connects ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Service Desk Instance
  Required
- Name
- Product
- State
- Vendor
- Site
- Purchase Cost
- Asset Tag
- Location
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Subject
- Requester
- Status
- Technician (email address)
- Site
- Group
- Priority
- Urgency
- Impact
- Mode
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Title
  Required
- Description
  Required
- Priority
- Announcement Type
- Services Involved
- Email Users
- Public View
Action
Write
Create Request
Creates a new request.
Action
Write
Update Request
Updates an existing request.
Action
Write

- Request ID
  Required
Action
Search
- Portal
  Required
- Title
- Requester
- Site
- Group
- Change Owner
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
Trigger
Polling
Try It

- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Title
  Required
- Description
  Required
- From
  Required
- To
- Priority
- Announcement Type
- Services Involved
- Public View
Action
Write
- Portal
  Required
- Choose Template
  Required
Action
Write
- Portal
  Required
- Method
  Required
- Url
  Required
- Request Body
Action
Write
- Portal
  Required
- Choose template
- Change Id
  Required
Action
Write
- Portal
  Required
- Solution ID
  Required
Action
Write

- Service Desk Instance
  Required
- Title
- Requester
- Site
- Group
- Change Owner (email address)
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
- Asset
- Custom Field
Trigger
Polling
Try It
- Service Desk Instance
  Required
- Trigger Module
  Required
- Execute On
  Required
- Trigger Conditions
Trigger
Instant
Try It
Create Change
Creates a new change.
Action
Write
Invoke API Call
Make API calls in ServiceDesk Plus Cloud to perform an action
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Portal
  Required
Trigger
Polling
Try It
- Portal
  Required
- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Description
  Required
- Request Id
  Required
- Show to Requester
- Mark First Response
- Add To LInked Requests
Action
Write
- Portal
  Required
- Choose Template
Action
Write
- portal
  Required
Action
Write
- Portal
  Required
- Request Id
  Required
- Problem Id
  Required
Action
Write
- Portal
  Required
- Request ID
  Required
- Choose Template
Action
Write

For AI agents & developers

Use ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise with AI agents and code

Beyond Zap workflows. Call ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Announcement
Add Notes

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* manageengine-servicedesk-cloud / manageengine-servicedesk-premise action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect ManageEngine ServiceDesk Plus Cloud and ManageEngine ServiceDesk On-premise to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

Level up your ManageEngine ServiceDesk Plus Cloud to ManageEngine ServiceDesk On-premise integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About ManageEngine ServiceDesk Plus Cloud

ManageEngine ServiceDesk Plus is a ITIL® compliant comprehensive help desk software with integrated asset and project management capabilities.

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Related categories

Productivity

About ManageEngine ServiceDesk On-premise

ServiceDesk Plus On-premise by ManageEngine is a robust IT service management solution offering ticketing, asset management, and more for businesses.

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