Connect LiveAgent and Ricochet - Speed to Contact to power AI-driven automation
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
How Zapier works
Zapier makes it easy to integrate LiveAgent with Ricochet - Speed to Contact - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Customer (Experimental)" from LiveAgent.
Add your action
An action happens after the trigger—such as "Create Lead" in Ricochet - Speed to Contact.
You’re connected!
Zapier seamlessly connects LiveAgent and Ricochet - Speed to Contact, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Customer (Experimental)
Triggers when a new customer is added to system. (uses API v3).
Try ItTriggerPolling - Email AddressRequired
- Name of GroupRequired
ActionWrite- EmailRequired
- Name
- Gender
- Role
ActionWrite- Lead Status Changes
Triggers when a lead status changes.
Try ItTriggerPolling
- New Customer
Triggers when a new customer is added to system.
Try ItTriggerPolling - DepartmentRequired
- Email AddressRequired
- SubjectRequired
- Recipient EmailRequired
- MessageRequired
- Recipient Name
- CC Email Address
- Conversation Status
- Mail Messsage ID
- Do Not Send Mails
- Is Html Message
ActionWrite- Email AddressRequired
- Group NameRequired
ActionWrite- New Lead
Triggers when a new lead created.
Try ItTriggerPolling
For AI agents & developers
Use LiveAgent and Ricochet - Speed to Contact with AI agents and code
Beyond Zap workflows. Call LiveAgent and Ricochet - Speed to Contact actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.
Connect via Zapier MCP
Expose LiveAgent and Ricochet - Speed to Contact actions as tools in any MCP client. Authenticate once, then call them in natural language.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · any MCP-compatible client
Call from code with the Zapier SDK
Trigger LiveAgent and Ricochet - Speed to Contact actions from backend services, scripts, or agent code.
Install
# TypeScript / Node npm install @zapier/zapier-sdk
Run an action
import { createZapierSdk } from '@zapier/zapier-sdk';
const zapier = createZapierSdk();
await zapier.runAction({ /* liveagent / ricochet360 action */ });There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.
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Customers have created over 25 million Zaps on the platform
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The average user takes less than 6 minutes to set up a Zap
Connect LiveAgent and Ricochet - Speed to Contact to integrate crucial parts of your business
With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.
Automate your lead management and improve conversions
Create more impactful campaigns with automation
Provide world-class support with a little help from automation
Automate your way to actionable, up-to-date data
Resolve incidents faster with automation
Make work flow with AI
