Jotform + Request Tracker (RT)

Create tickets in Request Tracker (RT) for new submissions in Jotform

Easily streamline your workflow with this Jotform and Request Tracker integration. When a new submission is made in Jotform, it instantly creates a ticket in Request Tracker. This seamless process ensures fast response times by keeping your customer service team informed and prepared, improving customer experience and boosting efficiency.

When this happens...
New Submission
Triggers when a new submission has been added to a specific form.
TriggerInstant
automatically do this!
Create Ticket
Create a new ticket in Request Tracker.
ActionWrite

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Supported triggers and actions

- FormRequired
Trigger
Instant
Try It
- Select a formRequired
- Asignee emailRequired
- Invitation Message
- Assignee Permission
Action
Write
- Select a formRequired
Action
Write
- Ticket ID
- Custom Field ID
- SinceRequired
- Per PageRequired
Trigger
Polling
Try It
- SinceRequired
- Per PageRequired
Trigger
Polling
Try It

- Status
- SinceRequired
- Per PageRequired
Trigger
Polling
Try It
- Requestor
- SubjectRequired
- QueueRequired
- Text
Action
Write

- Ticket IDRequired
- Custom FieldRequired
- ValueRequired
Action
Write
- Ticket IDRequired
- Due DateRequired
Action
Write
- Ticket IDRequired
- SubjectRequired
Action
Write
- Ticket IDRequired
Action
Search
- Transaction IDRequired
Action
Search

- DocumentRequired
Trigger
Polling
Try It
- Select a formRequired
- Assignee emailRequired
- Invitation Message
- Prefilled Field Permissions
Action
Write
- Api Docs Info
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket ID
- Custom Role IDRequired
- SinceRequired
- Per PageRequired
Trigger
Polling
Try It
- QueueRequired
- SinceRequired
- Per PageRequired
Trigger
Polling
Try It
- Ticket IDRequired
- TextRequired
Action
Write
- Ticket IDRequired
- TextRequired
Action
Write
- Ticket IDRequired
- Custom RoleRequired
- UsersRequired
Action
Write
- Ticket IDRequired
- StatusRequired
Action
Write
- Attachment IDRequired
Action
Search
- Search Query
- Per Page
- Order By
- Order
Action
Search

About Jotform

The newly redesigned Jotform lets you build forms faster than ever, with powerful widgets and a responsive editor that works offline—without even needing to sign up for an account.

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