• Jira Software Server logoJira Software Server logo
  • Help Scout logoHelp Scout logo

Jira Software Server + Help Scout Integrations

How to connect Jira Software Server + Help Scout

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  • Jira Software Server triggers, actions, and search
    New Issue
    Triggers when you add an issue to a project of your selection.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    New Issue (Via JQL)
    Triggers when a new issue is added that matches some JQL.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    New Issue Type
    Triggers when you add a new issue type.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    New Priority
    Triggers when you add a new priority.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    New Project
    Triggers when a project is added.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    Updated Issue
    Triggers when an issue is updated.
    Trigger
    Scheduled
  • Jira Software Server triggers, actions, and search
    Add Watcher to Issue
    Adds a user to the issue's watcher list.
    Action
    Write
  • Jira Software Server triggers, actions, and search
    Attach File to Issue
    Attaches a file to an existing (or newly created) Jira issue.
    Action
    Write
  • Jira Software Server

    Create a new issue, select your own project and issue type.

    Scheduled

    Action

  • Jira Software Server

    Updates an existing issue.

    Scheduled

    Action

  • Jira Software Server

    Searches for an issue, either using the issue's key, or its summary.

    Scheduled

    Action

  • Jira Software Server

    Find a user by name.

    Scheduled

    Action

  • Help Scout

    Triggers when a conversation is assigned to agent.

    Instant

    Trigger

  • Help Scout

    Triggers when a new conversation is created.

    Instant

    Trigger

  • Help Scout

    Triggers when a new customer is added.

    Scheduled

    Trigger

  • Help Scout

    Triggers when conversation tags are updated.

    Instant

    Trigger

  • Help Scout

    Adds a note to existing conversation.

    Scheduled

    Action

  • Help Scout

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    Scheduled

    Action

  • Help Scout

    Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

    Scheduled

    Action

  • Help Scout

    Replies to a conversation. Please note that this will send actual email to the customer unless

    Scheduled

    Action

  • Help Scout

    Updates a customer's properties.

    Scheduled

    Action

  • Help Scout

    Find existing conversation using the supplied values. In case there are more conversations matching the criteria, the most recently updated one is selected.

    Scheduled

    Action

  • Help Scout

    Finds customer by email.

    Scheduled

    Action

  • Help Scout

    Find mailbox by name.

    Scheduled

    Action

  • Help Scout

    Finds user by email.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics over a given time range.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current day.

    Scheduled

    Action

  • Help Scout

    Get a user's support metrics for the current week.

    Scheduled

    Action

  • Help Scout

    Find or Create Conversation

    Scheduled

    Action

  • Help Scout

    Find or Create Customer

    Scheduled

    Action

How Jira Software Server + Help Scout Integrations Work

  1. Step 1: Authenticate Jira Software Server and Help Scout.
    30 seconds
  2. Step 2: Pick one of the apps as a trigger, which will kick off your automation.
    15 seconds
  3. Step 3: Choose a resulting action from the other app.
    15 seconds
  4. Step 4: Select the data you want to send from one app to the other.
    2 minutes
  5. That’s it! More time to work on other things.

Jira Software Server Tutorials

jira logo
jira logo

About Jira Software Server

Jira is a bug and issue tracking tool that allows software developers to manage product development and build better software. This integration connects to self-hosted instances of Jira.

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About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

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