Help Scout + Olark Integrations
In a matter of minutes and without a single line of code, Zapier allows you to connect Help Scout and Olark, with as many as 8 possible integrations. Are you ready to find your productivity superpowers?
Add new Olark transcripts to Help Scout conversations
Customer conversations can happen in many different places, but it's helpful to have all of this history at your fingertips. This automation makes it easy by adding transcripts of Olark conversations to Help Scout conversations.
How this Olark-Help Scout integration works
- A new transcript is created in Olark
- Zapier searches Help Scout for that Olark user
- Zapier attaches the Olark transcript to that Help Scout user
- Help Scout
It's easy to connect Help Scout + Olark and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when a new customer is added.
Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.
Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.
Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).
Triggers when a new conversation is created.
Adds a note to existing conversation.
Triggers once for each message when we get a transcript.
Replies to a conversation. Please note that this will send actual email to the customer unless
draft flag is used.
Triggers once when we get a new transcript.
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