Help Scout
When this happens...
OlarkNew Transcript
Then do this...
Help ScoutCreate Conversation to Customer

Customer conversations can happen in many different places, but it's helpful to have all of this history at your fingertips. This automation makes it easy by adding transcripts of Olark conversations to Help Scout conversations.

How this Olark-Help Scout integration works

  1. A new transcript is created in Olark
  2. Zapier searches Help Scout for that Olark user
  3. Zapier attaches the Olark transcript to that Help Scout user

Apps involved

  • Olark
  • Help Scout

Why Zapier?


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It's easy to connect Help Scout + Olark and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Customer

Triggers when a new customer is added.

Create Conversation

Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

New Assigned Conversation

Triggers when a conversation is assigned to a specified user. By default, only conversation with active status are considered but you can change the status using of of the fields.

Create Customer

Creates a customer, optionally with all available customer entries (emails, phones, chat handles, social profiles and address).

New Conversation

Triggers when a new conversation is created.

Add Note

Adds a note to existing conversation.

New Message

Triggers once for each message when we get a transcript.

Send Reply

Replies to a conversation. Please note that this will send actual email to the customer unless draft flag is used.

New Transcript

Triggers once when we get a new transcript.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Olark makes it easy to add live chat to your website and provide instantaneous support to your users and get valuable feedback from them about your site.

See Olark Integrations