When this happens...
OlarkNew Transcript
Then do this...
Help ScoutCreate Conversation to Customer

Customer conversations can happen in many different places, but it's helpful to have all of this history at your fingertips. This automation makes it easy by adding transcripts of Olark conversations to Help Scout conversations.

How this Olark-Help Scout integration works

  1. A new transcript is created in Olark
  2. Zapier searches Help Scout for that Olark user
  3. Zapier attaches the Olark transcript to that Help Scout user

Apps involved

  • Olark
  • Help Scout

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Help Scout + Olark and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Help Scout
New Customer

Triggers when a new customer is added.

Help Scout
Create Conversation From Customer

Create a new conversation from a customer.

Help Scout
New Assigned Conversation

Triggers when a conversation is assigned to a specified user.

Help Scout
Create Customer

Creates a customer if it does not already exist.

Help Scout
New Conversation

Triggers when a new conversation is created.

Help Scout
Create Conversation to Customer

Creates a new conversation to a customer from a Help Scout user.

Olark
New Message

Triggers once for each message when we get a transcript.

Olark
New Transcript

Triggers once when we get a new transcript.

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Become a Zapier Integration Partner

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.

Olark makes it easy to add live chat to your website and provide instantaneous support to your users and get valuable feedback from them about your site.