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Help Scout + Microsoft Dynamics 365 CRM

Create Help Scout conversations for new Microsoft Dynamics 365 CRM leads

Effortlessly keep track of new leads in Microsoft Dynamics 365 CRM by connecting it to Help Scout. With this seamless workflow, you can quickly create a new conversation in Help Scout whenever there's a new lead in your CRM, ensuring timely follow-ups and improved customer communication. Stay organized and maintain valuable relationships with your prospects with this efficient automation.

Effortlessly keep track of new leads in Microsoft Dynamics 365 CRM by connecting it to Help Scout. With this seamless workflow, you can quickly create a new conversation in Help Scout whenever there's a new lead in your CRM, ensuring timely follow-ups and improved customer communication. Stay organized and maintain valuable relationships with your prospects with this efficient automation.

  1. When this happens...
    Microsoft Dynamics 365 CRMMicrosoft Dynamics 365 CRM
    New Lead

    Triggers when a new lead is created.

    TriggerScheduled
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Microsoft Dynamics 365 CRM triggers, actions, and search

    New Account

    Triggers when a new account is created.

    Trigger
    Scheduled
    Try It
    • Custom EntityRequired

    Trigger
    Scheduled
    Try It
help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn moreHelp

Related categories

  • Customer Support

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microsoft-dynamics-crm logo
microsoft-dynamics-crm logo

About Microsoft Dynamics 365 CRM

Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.

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