Help Scout + Microsoft Dynamics 365 CRM

Create Help Scout conversations for new Microsoft Dynamics 365 CRM contacts

Effortlessly manage your CRM and support tickets together with this seamless workflow. When a new contact is added in Microsoft Dynamics 365 CRM, this automation will create a conversation in Help Scout, keeping your customer interactions organized and easily accessible. Save time and maintain a consistent customer experience by connecting your CRM and helpdesk systems.

Effortlessly manage your CRM and support tickets together with this seamless workflow. When a new contact is added in Microsoft Dynamics 365 CRM, this automation will create a conversation in Help Scout, keeping your customer interactions organized and easily accessible. Save time and maintain a consistent customer experience by connecting your CRM and helpdesk systems.

  1. When this happens...
    Microsoft Dynamics 365 CRMMicrosoft Dynamics 365 CRM
    New Contact

    Triggers when a new contact is created.

    TriggerPolling
  2. automatically do this!
    Help ScoutHelp Scout
    Create Conversation

    Creates conversation including tags and custom fields (only with Help Scout's Plus plan). Select mailbox to see custom fields.

    ActionWrite
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Supported triggers and actions

help-scout logo
help-scout logo

About Help Scout

Help Scout is the ideal small business help desk. You can deliver great email support and get setup in minutes, without any of the typical help desk complexities.
Learn more

Related categories

  • Customer Support

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microsoft-dynamics-crm logo
microsoft-dynamics-crm logo

About Microsoft Dynamics 365 CRM

Microsoft Dynamics is built for any device, anywhere. Built for you. For Dynamics Version 9 and Dynamics 365.
Learn more

Related categories

  • CRM (Customer Relationship Management)
  • Microsoft

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