When this happens...
Webhooks by ZapierCatch Hook
Then do this...
GrooveCreate New Ticket

Receiving customer issues via webhooks? Use this Zap to set up some automation to capture them all. Once it's active, any payload caught by the custom webhook you define will trigger the creation of a new ticket on Groove for you so you never have to worry about missing helpdesk items again.

How It Works

  1. A new payload is caught by a webhook
  2. Zapier automatically creates a ticket on Groove

What You Need

  • Groove account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,000+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Groove + Webhooks by Zapier and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Customer Added

Triggers when a customer is created.

Create New Ticket

Starts a new ticket for your customer.

Customer Replied

Triggers when a customer replies to a ticket.


Fire off a single PUT request as a form or JSON.

Ticket Started

Triggers when a new ticket is created.


Fire off a single POST request as a form or JSON.

Ticket Tagged

Triggers when a ticket is tagged.

Custom Request

Fire off a custom request by providing raw details. Very flexible but unforgiving.

Ticket Assigned

Triggers when a ticket is assigned.


Fire off a single GET request with optional querystrings.

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Become a Zapier Integration Partner

The simple helpdesk for SaaS and eCommerce businesses.

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

See Webhooks Integrations