SupportBee Integrations
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Post new SupportBee tickets to Slack
Keep your team updated on support issues as they come in. This Zapier automation will send relevant details of a new SupportBee ticket to the Slack channel you choose. Easily ensure your team knows what's going on with your clients and users.
How It Works
- A new ticket is logged in SupportBee
- Zapier sends the details as a message on Slack
What You Need
- SupportBee account
- Slack account
Create SupportBee tickets from Typeform entries
It's easy for customers to report issues when you implement this Typeform to SupportBee automation. Once set up, each time a new form is submitted in Typeform, Zapier will create a new ticket in SupportBee. You can make a contact form for your website, and route those messages right into your support inbox with this integration.
How It Works
- A new Typeform entry is received
- Zapier creates a new ticket in SupportBee
What You Need
- Typeform account
- SupportBee account
Create SupportBee Tickets from Wufoo Form Entries
If you're using Wufoo forms to capture user feedback, you may want to take that form data and create SupportBee tickets from it. This Zap will automatically create a SupportBee ticket with as much or as little information from your Wufoo form as you would like.
How It Works
- Receive a new Wufoo form submission
- Zapier automatically creates a SupportBee ticket from that Wufoo form
What You Need
- A Wufoo account
- A SupportBee account
Create new SupportBee tickets from Formstack Submissions
If you have a Formstack form that you are using for support purposes, you can use this Zap to automatically create a SupportBee ticket with all the relevant information from the form submission. Auto-populate entries from your Formstack form, like Name, Email, or other custom fields that you have defined on the form, directly into your SupportBee tickets.
How It Works
- Receive a new submission in a Formstack form
- Zapier automatically creates a SupportBee ticket from that form
What You Need
- A Formstack account
- A SupportBee account
Create feedback in ProdPad from SupportBee
Get a lot of client feedback? Move it directly from your help desk into ProdPad. Keep track of popular requests, shape your ideas, and prioritise them easily by linking them all together.
How It Works
- A new ticket is created in SupportBee
- Zapier creates new customer feedback in ProdPad
What You Need
- SupportBee account
- ProdPad account
Turn SupportBee Tickets into new Google Tasks
Many times when you get a support ticket in SupportBee, you want to make sure it gets on your todo list to complete. If you're using Google Tasks for that purpose, you can use this Zap to create a new Google Task from SupportBee tickets.
How It Works
- Receive a new ticket in SupportBee
- A Google Task is created on the list of your choice
What You Need
- A SupportBee account
- A Google Tasks account
Create OnePageCRM Contacts from SupportBee Tickets
Each time you deal with a SupportBee ticket, you're dealing with a customer. You should be tracking your customers in a CRM, like OnePageCRM. Use this Zap to automatically create OnePageCRM contacts from new SupportBee tickets.
How It Works
- Receive a new ticket in SupportBee
- Zapier automatically creates a OnePageCRM contact from that ticket
What You Need
- A SupportBee account
- A OnePageCRM account
Automatically Create SupportBee Tickets from Olark Transcripts
You may be using Olark to transcribe your live chats with customers. If those conversations are about support, you might want to create a SupportBee ticket from the transcript of the conversation, to ensure that it gets the attention it deserves. Use this Zap to automate that process and serve every customer well.
How It Works
- Complete an Olark chat
- Zapier automatically creates a SupportBee ticket from that chat
What You Need
- An Olark account
- A SupportBee account
Send Pushover notifications for new SupportBee tickets
Notify your team as soon as new support tickets are logged with this integration. This Zapier automation will send a Pushover push notification whenever a new ticket is logged on SupportBee. Improve your support by being available anywhere at any time, with the help of push notifications.
How It Works
- A new support ticket is logged on SupportBee
- Zapier sends a push notification with Pushover
What You Need
- SupportBee account
- Pushover account
SupportBee Ticket to Todoist Task
When a new support ticket is created in SupportBee, you probably want to take care of it sometime soon. If you use the Todoist to-do list app, you can automatically create a Todoist task from your SupportBee tickets.
How It Works
- Receive a new ticket in SupportBee
- Zapier automatically creates a Todoist task from that ticket
What You Need
- A SupportBee account
- A Todoist account
Add tickets on SupportBee for new missed chats on HappyFox Chat
The faster you re-engage customers that tried and failed to contact you, the better. Set up this integration and Zapier will route them all to your support queue: It will trigger whenever a new chat session is missed on HappyFox Chat, automatically creating a new ticket for it on SupportBee to ensure any issues are resolved quickly.
How this HappyFox Chat-SupportBee integration works
- A new chat is missed in HappyFox Chat
- Zapier creates a new ticket on SupportBee
Apps involved
- HappyFox Chat
- SupportBee
Add New SupportBee Tickets as Copper Contacts
Make sure you stay in touch with the customers who reach out for support by automatically adding every new person who contacts you via SupportBee to your Copper account.
How it Works
Zapier will watch your SupportBee account for new tickets. Whenever anyone new opens a ticket, it'll copy their contact info and add it as a new contact in your Copper account.
What You Need
- A SupportBee account
- A Copper account
Got that? Then let's get started.
Create Revamp CRM Contacts from SupportBee Tickets
Want to make sure sales also has access to your helpdesk customers? Bring them together by setting up this SupportBee-Revamp CRM integration, after which every new customer you add on SupportBee will also result in a new customer on Revamp CRM.
How It Works
- A new customer is added on SupportBee
- Zapier automatically adds a customer on Revamp CRM
What You Need
- SupportBee account
- Revamp CRM account
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SupportBee Integration Details
Launched on Zapier December 1, 2014
Zapier combines Triggers (like "New Agent Reply") and Actions (like "Create Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following SupportBee Triggers, Searches, and Actions are supported by Zapier:
Triggers when an agent replies to a ticket.
Triggers when there is a New Ticket in your SupportBee account.
Triggers when a customer replies to a ticket.
Triggers when a new comment is added to a ticket.
Creates a New Ticket in your SupportBee account.
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