Groove Integrations

  • Add new rows on Google Sheets for new Groove tickets

    Want to keep a separate log of your Groove tickets? Google Sheets is an excellent option, especially when you can automate the whole process with this Groove Google Sheets integration. Every new ticket on Groove will trigger it, adding a new row to Google Sheets with all that helpdesk data for you.

    How It Works

    1. A new ticket starts on Groove
    2. Zapier automatically adds a new row on Google Sheets

    What You Need

    • Groove account
    • Google Sheets account
  • Create new Trello cards from new Groove tickets

    Sometimes a help ticket is easily solved with multiple people on the case. This integration makes it easy to add new Groove tickets to Trello as new cards so your team can collaborate on tickets inside of Trello.

    How It Works

    1. There's a new ticket in Groove
    2. Zapier automatically creates a card in Trello from that ticket

    What You Need

    • Groove account
    • Trello account
  • Send Slack messages for new Groove tickets

    Want to make sure you stay up to date with your helpdesk tickets, even when you're mid-conversation on Slack? Set up this Groove Slack integration and we'll keep you alerted. From then on you'll receive a Slack message with all the details you need from each and every new ticket started on Groove.

    How It Works

    1. A new ticket is started on Groove
    2. Zapier automatically sends a message on Slack

    What You Need

    • Groove account
    • Slack account
  • Create new Groove tickets from new Gravity Forms submissions

    Gravity Forms makes it easy to put a form on your WordPress site. You can use this Gravity Forms form to setup a basic contact/ticket form on your site. Then use this Groove Gravity Forms integration to create new tickets in your Groove account from Gravity Forms.

    How It Works

    1. Someone submits a ticket via your Gravity Forms form
    2. Zapier automatically creates a ticket in Groove

    What You Need

    • Gravity Forms plugin
    • Gravity Forms Zapier plugin
    • Groove account
  • Add new rows to Google Sheets for new tagged tickets on Groove

    Keeping a record of particular tickets coming in on Groove? Use this Groove Google Sheets integration and we'll isolate them all for you. It will trigger every time you tag a new ticket on Groove, sending all its information to Google Sheets and creating a new row for you automatically.

    How It Works

    1. A new ticket is tagged on Groove
    2. Zapier automatically adds a row to Google Sheets

    What You Need

    • Groove account
    • Google Sheets account
  • Get an SMS for new Groove tickets

    If you don't get many support tickets and don't pay too much attention to your support inbox it's easy to miss an opportunity to help your customers. This integration will let you get an SMS as soon as a new Groove ticket is created.

    How It Works

    1. A new ticket is created in Groove
    2. Zapier automatically sends you an SMS

    What You need

    • Groove account
    • A way to receive an SMS
  • Create new JIRA issues from new Groove tickets

    Sometimes your support tickets need to be passed along to other people or teams to work through issues. This Groove JIRA integration lets you create JIRA issues from new Groove tickets so that your team can collaborate on support issues in JIRA.

    How It Works

    1. A new ticket is created in Groove
    2. Zapier creates an issue in JIRA from that ticket

    What You Need

    • Groove account
    • JIRA account
  • Add GitHub issues for new tagged tickets on Groove

    Need an easy mechanism to alert your development when there's a Groove issue that needs their attention? Put this Groove GitHub integration to work and we'll make sure of it, creating a new issue on GitHub with all the details from every new ticket you tag on Groove once you activate it.

    How It Works

    1. A new ticket is tagged on Groove
    2. Zapier automatically adds an issue on GitHub

    What You Need

    • Groove account
    • GitHub account
  • Create Groove tickets for new comments on WordPress

    Trying to stay responsive to what your site visitors are saying? Activate this WordPress Groove integration to get some help with that—we'll create new tickets on Groove with all the information from each new comment on WordPress from then on.

    How It Works

    1. A new comment is made on WordPress
    2. Zapier automatically creates a ticket on Groove

    What You Need

    • WordPress account
    • Groove account
  • Create Visual Studio Online work items for new Groove tickets

    Trying to keep your development as responsive to your customer issues as possible? Use this Groove Visual Studio Online integration and we'll make sure of it, triggering with each new ticket on Groove once you set it up and creating a work item for it on Visual Studio Online as per your instructions.

    How It Works

    1. A new ticket is started on Groove
    2. Zapier automatically creates a new Visual Studio Online work item

    What You Need

    • Groove account
    • Visual Studio Online account
  • Add new issues to JIRA for new tagged tickets on Groove

    Efficient escalation is a vital aspect of any helpdesk pipeline—how easy is your current process? If you set up this Groove JIRA integration, all you'll have to do to send a Groove ticket to JIRA is tag it, after which a new issue will be created on the bug tracking platform for you automatically.

    How It Works

    1. A new ticket is tagged on Groove
    2. Zapier automatically creates an issue on JIRA

    What You Need

    • Groove account
    • JIRA account
  • Save new Groove tickets as Highrise contact notes

    It's helpful for sales to have access to your customer conversations that are happening in support. This Grove Highrise integration makes it easy to save new Grove tickets to a customer in Highrise as a note.

    How It Works

    1. A customer opens a ticket in Groove
    2. Zapier automatically adds the customer ticket to Highrise as a note under that contact

    What You Need

    • Groove account
    • Highrise account
  • Add new tasks on Asana for new tagged Groove tickets

    Looking for an easy way to escalate issues from Groove to Asana? Set up this Groove Asana integration and all you'll have to do is tag them, since it will watch for new tagged tickets on Groove and automatically create a new task on Asana with the data from each one it finds.

    How It Works

    1. A new ticket is tagged on Groove
    2. Zapier automatically adds a task on Asana

    What You Need

    • Groove account
    • Asana account
  • Add tickets to Groove from new rows on Google Sheets

    If you're getting customer issues from Google Sheets and handling them on Groove, we've got just the automation to keep things moving. It will trigger with every new row you add to Google Sheets, automatically creating a ticket on Groove so you can stay responsive no matter how busy it gets.

    How It Works

    1. A new row is added on Google Sheets
    2. Zapier automatically creates a ticket on Groove

    What You Need

    • Google Sheets account
    • Groove account
  • Send new Groove customers to Insightly as new contacts

    Want to make sure sales also has access to your helpdesk customers? Bring them together by setting up this Groove Insightly integration, after which every new customer you add on Groove will also result in a new contact on Insightly.

    How It Works

    1. A new customer is added on Groove
    2. Zapier automatically adds a contact on Insightly

    What You Need

    • Groove account
    • Insightly account
  • Create Highrise contact from new Groove ticket

    Any sales or marketing team wants to have all their contacts in a CRM. This Highrise Groove integration makes it easy to save customers from Groove into Highrise when they submit new tickets.

    How It Works

    1. A ticket is submitted into Groove
    2. Zapier automatically adds the submitter into Highrise

    What You Need

    • Groove account
    • Highrise account
  • Create new Groove tickets from new Unbounce landing page form submissions

    Following up quickly with people who fill out your form on Unbounce helps you lock in their attention when they're most engaged. This integration automates the process for you. Once active, it will create tickets in Groove whenever someone completes your Unbounce landing page, helping you react without delay every time.

    How this Unbounce-Groove integration works

    1. Someone fills out your Unbounce landing page form
    2. Zapier automatically creates a Groove ticket

    Apps involved

    • Unbounce
    • Groove
  • Create new Salesforce cases from new Groove tickets

    Salesforce is often the system of record for anything customer related. This Salesforce Groove integration allows you to send any new tickets from Groove into Salesforce as a new automatically so that you can make sure all your customer info is in Salesforce.

    How It Works

    1. A new ticket is created in Groove
    2. Zapier automatically creates a ticket in Salesforce

    What You Need

    • A Groove account
    • A Salesforce account
  • Create new Pivotal Tracker stories from new Groove tickets

    Need to share your support tickets with other members of the team? This Groove Pivotal Tracker integration makes it easy to create new stories in Pivotal Tracker from new Groove tickets.

    How It Works

    1. A new ticket is created in Groove
    2. Zapier automatically creates a story in Pivotal Tracker

    What You Need

    • Groove account
    • Pivotal Tracker account
  • Create new GitHub issues from new Groove tickets

    Ever need to send support ticket to developers who prefer working via GitHub? This Groove GitHub integration will create new issues in GitHub from new tickets in Groove automatically.

    How It Works

    1. A ticket is created in Groove
    2. Zapier automatically creates an issue in GitHub

    What You Need

    • Groove account
    • GitHub acccount
  • Create new Groove tickets from new Wufoo form entries

    Wufoo is one of the easiest ways to create a form on your website. You can use Wufoo as a simple way to for people to ask you help. Then use this Wufoo Groove integration to add those help tickets into a dedicated help desk like Groove.

    How It Works

    1. Someone fills out your Wufoo form
    2. Zapier automatically creates a ticket in Groove

    What You Need

    • Wufoo form
    • Groove account
  • Create feedback in ProdPad from Groove

    Help desk tickets are a great way to gather ideas and other feedback. Import that information directly from your Groove account into ProdPad with just one simple automation.

    How It Works

    1. You tag a new ticket in Groove
    2. Zapier creates new Customer Feedback in ProdPad

    What You Need

    • Groove account
    • ProdPad account
  • Create Groove tickets from new Disqus comments

    If an issue is raised in the comment section, it needs your teams attention right away. This Zapier integration helps support teams stay up-to-date on broken features by creating new tickets in Groove from Disqus comments.

    How It Works

    1. A new comment is made with Disqus
    2. Zapier creates a ticket in Groove

    What You Need

    • Disqus account
    • Groove account
  • Create OnePageCRM contacts from tagged tickets in Groove

    Respond to customers quickly and keep your tickets organized when you use this Groove to OnePageCRM automation. Set it up, and each time a new ticket is tagged in Groove, Zapier will create a new contact in OnePageCRM. Impress your clients with excellent customer service!

    How It Works

    1. A new ticket is tagged in Groove
    2. Zapier creates a new contact in OnePageCRM

    What You Need

    • Groove account
    • OnePageCRM account
  • Add notes on Agile CRM for new Groove tickets

    Need to have your customer issues referenced on your CRM as well as your helpdesk? Use this Groove-Agile CRM integration to bring the two together. It will trigger every time a new ticket is started on Groove, adding a new note on Agile CRM so you always have maximum visibility.

    How It Works

    1. A new ticket starts on Groove
    2. Zapier automatically adds a note on Agile CRM

    What You Need

    • Groove account
    • Agile CRM account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

Groove Integration Details

Launched on Zapier January 9, 2015

Zapier combines Triggers (like "Customer Added") and Actions (like "Create New Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Groove Triggers, Searches, and Actions are supported by Zapier:

Customer Added

Triggers when a customer is created.

Customer Replied

Triggers when a customer replies to a ticket.

Ticket Started

Triggers when a new ticket is created.

Ticket Tagged

Triggers when a ticket is tagged.

Ticket Assigned

Triggers when a ticket is assigned.

Agent Replied

Triggers when an agent replies to a ticket.

Ticket State Changed

Triggers when a ticket's state is changed.

Ticket Closed

Triggers when a ticket is closed.

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Ticket Deleted

Triggers when a ticket is deleted.

Agent Invited

Triggers when an agent is created.

Note Added

Triggers when a note is added to a ticket.

Ticket Priority Changed

Triggers when a ticket's priority is changed.

Create New Ticket

Starts a new ticket for your customer.

Reopen Ticket

Changes the state of a ticket to "opened".

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Add Note

Adds a private note to an existing ticket.

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner