Groove Integrations

Customer Support

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Google Sheets

Google, Spreadsheets

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Documents, Zapier

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Developer Tools, Zapier

Trello

Project Management

Paths by Zapier

Developer Tools, Zapier

Slack

Team Chat

Jira Software Server

Project Management

Pipedrive

CRM (Customer Relationship Management)

Asana

Project Management

Google Sheets

Google, Spreadsheets

Formatter by Zapier

Documents, Zapier

Filter by Zapier

Developer Tools, Zapier

Trello

Project Management

Paths by Zapier

Developer Tools, Zapier

Slack

Team Chat

Google Sheets

Google, Spreadsheets

Formatter by Zapier

Documents, Zapier

Filter by Zapier

Developer Tools, Zapier

Trello

Project Management

Paths by Zapier

Developer Tools, Zapier

Slack

Team Chat

Jira Software Server

Project Management

Pipedrive

CRM (Customer Relationship Management)

Asana

Project Management

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Quickly automate Groove integrations with Zapier's templates

Create new JIRA issues from new Groove tickets
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Groove + Jira Software Server
Save new Groove tickets as Highrise contact notes
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Groove + Highrise
Create new Trello cards from new Groove tickets
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Groove + Trello
Create new Groove tickets from new Wufoo form entries
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Wufoo + Groove
Create new Basecamp 2 to-dos from new Groove tickets
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Groove + Basecamp 2
Create new GitHub issues from new Groove tickets
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Groove + GitHub
Get an SMS for new Groove tickets
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Groove + SMS by Zapier

Create new Pivotal Tracker stories from new Groove tickets
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Groove + Pivotal Tracker

Create new JIRA issues from new Groove tickets

Groove + Jira Software Server

Save new Groove tickets as Highrise contact notes

Groove + Highrise

Create new Trello cards from new Groove tickets

Groove + Trello

Create new Groove tickets from new Wufoo form entries

Wufoo + Groove

Create new Basecamp 2 to-dos from new Groove tickets

Groove + Basecamp 2

Create new GitHub issues from new Groove tickets

Groove + GitHub

Get an SMS for new Groove tickets

Groove + SMS by Zapier

Create new Pivotal Tracker stories from new Groove tickets

Groove + Pivotal Tracker

Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749.
  .
- MessageRequired
  The text that will be added as a private note. Great for pulling in outside activity like purchases.
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
Action
Write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
  The mailbox this ticket is in.
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
  The name of the mailbox this ticket is in.
Trigger
Instant
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- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
  The name of the mailbox the ticket is in.
Trigger
Instant
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- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
- AgentRequired
  The email address of the agent you want to assign to your ticket.
Action
Write
- BodyRequired
  The body of the first comment to add to the ticket.
- FromRequired
  The email address of the agent or customer who sent the ticket.
- ToRequired
  The email address of the customer or mailbox that the ticket is addressed.
- Assignee
  The email of the agent to assign the ticket to.
- Assigned Group
  The name of the assigned group.
- Add as Note?
  When creating a ticket from an agent, should the message body be added as a private note.
- Send Copy to Customer?
  When creating a ticket from an agent, should the message be emailed to the customer.
- State
  The ticket state .
- Tags
  A list of tag names.
- Full Name
  The full name of the customer who sent the ticket.
- About
  Some additional information about the customer who sent the ticket.
- Twitter Handle
  The Twitter handle of customer who sent the ticket.
- Company Name
  The company name of the customer who sent the ticket.
- Title
  The title of the customer who sent the ticket.
- Phone Number
  The phone number of the customer who sent the ticket.
- Location
  The address of the customer who sent the ticket.
- Website URL
  The website URL of the customer who sent the ticket.
- LinkedIn Username
  The LinkedIn username of the customer who sent the ticket.
- Subject
Action
Write
- Ticket NumberRequired
  Your unique Groove ticket number. If you provide a block of text, such as "What's the status of #749", we'll use the first number we find, e.g. 749. .
- StateRequired
  The new state for your ticket, e.g. "closed".
Action
Write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

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Popular Groove Integrations