Groove

Groove Integrations

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Groove Integration Details

Launched on Zapier January 9, 2015

Zapier combines Triggers (like "Customer Added") and Actions (like "Create New Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Groove Triggers, Searches, and Actions are supported by Zapier:

Customer Added

Triggers when a customer is created.

Customer Replied

Triggers when a customer replies to a ticket.

Ticket Started

Triggers when a new ticket is created.

Ticket Tagged

Triggers when a ticket is tagged.

Ticket Assigned

Triggers when a ticket is assigned.

Agent Replied

Triggers when an agent replies to a ticket.

Ticket State Changed

Triggers when a ticket's state is changed.

Ticket Closed

Triggers when a ticket is closed.

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Ticket Deleted

Triggers when a ticket is deleted.

Agent Invited

Triggers when an agent is created.

Note Added

Triggers when a note is added to a ticket.

Ticket Priority Changed

Triggers when a ticket's priority is changed.

Create New Ticket

Starts a new ticket for your customer.

Reopen Ticket

Changes the state of a ticket to "opened".

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Add Note

Adds a private note to an existing ticket.

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

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