Groove

Groove Integrations

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,500+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

Groove Integration Details

Launched on Zapier January 9, 2015

Zapier combines Triggers (like "Customer Added") and Actions (like "Create New Ticket") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.

The following Groove Triggers, Searches, and Actions are supported by Zapier:

Customer Added

Triggers when a customer is created.

Customer Replied

Triggers when a customer replies to a ticket.

Ticket Assigned

Triggers when a ticket is assigned.

Ticket Started

Triggers when a new ticket is created.

Ticket Tagged

Triggers when a ticket is tagged.

Agent Invited

Triggers when an agent is created.

Agent Replied

Triggers when an agent replies to a ticket.

Note Added

Triggers when a note is added to a ticket.

Ticket Closed

Triggers when a ticket is closed.

Ticket Deleted

Triggers when a ticket is deleted.

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Ticket Opened

Triggers when a ticket is opened.

Ticket Priority Changed

Triggers when a ticket's priority is changed.

Ticket State Changed

Triggers when a ticket's state is changed.

Create New Ticket

Starts a new ticket for your customer.

Add Note

Adds a private note to an existing ticket.

Change Assigned Agent

Assigns an agent to a ticket.

Close Ticket

Changes the state of a ticket to "closed".

Reopen Ticket

Changes the state of a ticket to "opened".

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner