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Groove + monday.com

Start new tickets in Groove and create corresponding items in monday.com

Start managing your tickets more effectively with this workflow. When a ticket begins in Groove, a corresponding item is instantly created in monday.com. This ensures you keep track of your support tickets and manage them efficiently in your project management tool. This integration aims to simplify your workflow, assist in prioritizing tasks, and boost overall productivity.

Start managing your tickets more effectively with this workflow. When a ticket begins in Groove, a corresponding item is instantly created in monday.com. This ensures you keep track of your support tickets and manage them efficiently in your project management tool. This integration aims to simplify your workflow, assist in prioritizing tasks, and boost overall productivity.

  1. When this happens...
    GrooveGroove
    Ticket Started

    Triggers when a new ticket is created.

    TriggerInstant
  2. automatically do this!
    monday.commonday.com
    Create Item

    Create a new Item in a board

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Groove triggers, actions, and search

    Agent Invited

    Triggers when an agent is created.

    Trigger
    Instant
    Try It
    • Linkedin Username

    • Twitter Username

    • Company Name

    • Email

    • Website

    Trigger
    Instant
    Try It
    • Priority

    • Assignee

    • Assigned Group

    • Closed By

    • Customer Name

    • Mailbox

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Agent Replied

    Triggers when an agent replies to a ticket.

    Trigger
    Instant
    Try It
  • Groove triggers, actions, and search

    Customer Replied

    Triggers when a customer replies to a ticket.

    Trigger
    Instant
    Try It
    • Assignee

    • Assigned Group

    • Priority

    • Mailbox

    Trigger
    Instant
    Try It
groove logo
groove logo

About Groove

The simple helpdesk for SaaS and eCommerce businesses.
Learn moreHelp

Related categories

  • Customer Support

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monday logo
monday logo

About monday.com

monday.com helps you move projects forward fast, letting everyone know what's been done on a task—and what needs finished right now.

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