Groove + Harvest

Start new Harvest projects whenever tickets are initiated in Groove

Initiate new projects in the Harvest app whenever a ticket is started in Groove. This efficient workflow helps your team stay organized by instantly setting up necessary projects in Harvest, saving you time and reducing manual effort. Ideal for businesses that want to streamline their project management and customer service process.

When this happens...
Ticket Started
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Create Project
Creates a Project
ActionWrite

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Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write
Invoice Paid
Triggers when a invoice is fully paid.
Trigger
Scheduled
Try It
New Client
Triggers when a new client is added.
Trigger
Scheduled
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New Expense
Triggers when a new expense is added.
Trigger
Scheduled
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New Project
Triggers when a project is created.
Trigger
Scheduled
Try It
- Exclude entries created as running timers?
Trigger
Scheduled
Try It
New User Assignment
Triggers when a user is assigned to a project.
Trigger
Scheduled
Try It
Timer Stopped
Triggers when a timer is stopped.
Trigger
Scheduled
Try It
- ClientRequired
- First NameRequired
- Last Name
- Email
- Title
- Mobile Phone
- Office Phone
- Fax
Action
Write
- Project
- NameRequired
- Billable By Default
- Default Hourly Rate
- Is Default
Action
Write
- ProjectRequired
- TaskRequired
- Started TimeRequired
- Ended TimeRequired
- Spent DateRequired
- Notes
Action
Write
Stop Timer
Stops any running timers
Action
Write
- NameRequired
Action
Search
- NameRequired
Action
Search

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
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Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
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- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
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- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write
Invoice Sent
Triggers when a invoice is sent or marked as sent.
Trigger
Scheduled
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New Contact
Triggers when new contact is added.
Trigger
Scheduled
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New Invoice
Triggers when a invoice is created.
Trigger
Scheduled
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New Task
Triggers when a new task is added.
Trigger
Scheduled
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New User
Triggers when a new User is added.
Trigger
Scheduled
Try It
Timer Started
Triggers when a timer is started.
Trigger
Scheduled
Try It
- NameRequired
- Address
Action
Write
- ClientRequired
- NameRequired
- Code
- Bill By
- Hourly Rate
- Budget By
- Budget
- Notes
Action
Write
- ProjectRequired
- TaskRequired
- HoursRequired
- Spent DateRequired
- Notes
Action
Write
- ProjectRequired
- TaskRequired
- Spent DateRequired
- Notes
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- NameRequired
Action
Search

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn more Help

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About Harvest

Simple time tracking software and powerful reporting that helps your team thrive.

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PRODUCTS

CAPABILITIES

By team

Groove + Harvest

Start new Harvest projects whenever tickets are initiated in Groove

Agent Invited

Customer Added

Linkedin Username

Twitter Username

Company Name

Email

Website

Note Added

Ticket Closed

Priority

Assignee

Assigned Group

Closed By

Customer Name

Mailbox

Ticket Moved

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Priority Changed

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket State Changed

State

Assignee

Assigned Group

Customer Name

Priority

Closed By

Mailbox

Add Note

MessageRequired

Close Ticket

Ticket NumberRequired

Reopen Ticket

Ticket NumberRequired

Invoice Paid

New Client

New Expense

New Project

New Time Entry

Exclude entries created as running timers?

New User Assignment

Timer Stopped

Create Contact

ClientRequired

First NameRequired

Last Name

Email

Title

Mobile Phone

Office Phone

Fax

Create Task

Project

NameRequired

Billable By Default

Default Hourly Rate

Is Default

Create Time Entry (Start & End Times)

ProjectRequired

TaskRequired

Started TimeRequired

Ended TimeRequired

Spent DateRequired

Notes

Stop Timer

Find Client

NameRequired

Find Task