Gmail + Watermelon

Send emails via Gmail when new conversation agents handover in Watermelon

Enhance the efficiency of your customer follow-ups with this streamlined workflow. When a conversation is handed over to an agent in Watermelon, an email will be sent out promptly through Gmail. This ensures swift communication, providing a seamless experience to your customers, while saving the time it would take to manually compose and send out emails.

When this happens...
Handover Conversation Agent
Triggers when a conversation is handed over from the chatbot to a human agent
TriggerInstant
automatically do this!
Send Email
Triggers when a new email appears in the specified mailbox.
ActionWrite

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Supported triggers and actions

Archive Conversation
Triggers when a conversation is archived. Includes conversation and contact data with custom fields.
Trigger
Instant
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Handover Conversation Team
Triggers when a conversation is handed over from the chatbot to a team
Trigger
Instant
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New Conversation
Triggers when there's a new conversation.
Trigger
Polling
Try It
- First Name
- Last Name
- Email Address
- Telephone Number
Action
Write
- Contact idRequired
- First Name
Action
Write

- Conversation idRequired
Action
Search
- Label or mailbox
- Search keywords
Trigger
Polling
Try It

- Label or mailboxRequired
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
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- LabelRequired
- MessageRequired
Action
Write
- Email message to be DeletedRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- ThreadRequired
- Label(s) to removeRequired
Action
Write
- Message IDRequired
- Attachment FilenameRequired
- Attachment Size
Action
Search
- Search StringRequired
- To
- Send message to Google Contacts Group/Label
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body type
- BodyRequired
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Search or write

Handover Conversation Agent
Triggers when a conversation is handed over from the chatbot to a human agent
Trigger
Instant
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New Contact
Triggers when there's a new contact.
Trigger
Polling
Try It
Updated Contact
Updated contacts.
Trigger
Instant
Try It
- Conversation ID
- User ID
- Message typeRequired
- Message bodyRequired
Action
Write
- Contact idRequired
Action
Search
- Search valueRequired
Action
Search
New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailboxRequired
Trigger
Polling
Try It
- Search keywordsRequired
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- MessageRequired
Action
Write
- Recipient Instructions
- To
- Cc
- Bcc
- SubjectRequired
- From
- From Name
- Body type
- BodyRequired
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- Name of labelRequired
Action
Write
- MessageRequired
- Label(s) to removeRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Subject
- Body type
- BodyRequired
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- Search StringRequired
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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