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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Handover Conversation Agent
Triggers when a conversation is handed over from the chatbot to a human agent
Try ItTriggerInstant - New Contact
Triggers when there's a new contact.
Try ItTriggerPolling - Updated Contact
Updated contacts.
Try ItTriggerInstant - Conversation ID
- User ID
- Message typeRequired
- Message bodyRequired
ActionWrite
- Handover Conversation Team
Triggers when a conversation is handed over from the chatbot to a team
Try ItTriggerInstant - New Conversation
Triggers when there's a new conversation.
Try ItTriggerPolling - New Contact
Creates a new contact
ActionWrite - Contact idRequired
ActionWrite
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