Gmail + ManageEngine ServiceDesk On-premise

Gmail + ManageEngine ServiceDesk On-premise integrations

Send an email in Gmail for new requests in ManageEngine ServiceDesk On-premise

Keep your support team organized and efficient with this workflow. When a new request is created in your ManageEngine ServiceDesk On-premise, an email will be instantly sent from your Gmail account. This ensures prompt communication and effective request handling, improving your team's responsiveness.

When this happens...
New RequestTriggers when new Request is created.
TriggerInstant
automatically do this!
Send EmailTriggers when a new email appears in the specified mailbox.
ActionWrite

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More things you can do with ManageEngine ServiceDesk On-premise and Gmail

Discover other triggers and actions you can use with ManageEngine ServiceDesk On-premise and Gmail

- Portal
  Required
Trigger
Polling
Try It
- Portal
  Required
- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Description
  Required
- Request Id
  Required
- Show to Requester
- Mark First Response
- Add To LInked Requests
Action
Write
- Portal
  Required
- Choose Template
Action
Write
- portal
  Required
Action
Write

- Portal
  Required
- Request Id
  Required
- Problem Id
  Required
Action
Write
- Portal
  Required
- Request ID
  Required
- Choose Template
Action
Write

- Label or mailbox
- Search keywords
Trigger
Polling
Try It
- Label or mailbox
  Required
Trigger
Polling
Try It
- Label or mailbox
Trigger
Polling
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Polling
Try It
- Label
  Required
- Message
  Required
Action
Write
- Message
  Required
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Send message to Google Contacts Group/Label
Action
Write
- Thread
  Required
- Label(s) to remove
  Required
Action
Write
- Message ID
  Required
- Attachment Filename
  Required
- Attachment Size
Action
Search
- Search String
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
  Required
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Send message to Google Contacts Group/Label
Action
Search or write

- Portal
  Required
- Title
- Requester
- Site
- Group
- Change Owner
- Change Type
- Priority
- Urgency
- Impact
- Change Risk
- Reasons of Change
- Category
- Sub Category
- Item
Trigger
Polling
Try It
- Request Template
Trigger
Instant
Try It
- Portal
  Required
- Title
  Required
- Description
  Required
- From
  Required
- To
- Priority
- Announcement Type
- Services Involved
- Public View
Action
Write
- Portal
  Required
- Choose Template
  Required
Action
Write
- Portal
  Required
- Method
  Required
- Url
  Required
- Request Body
Action
Write
- Portal
  Required
- Choose template
- Change Id
  Required
Action
Write
- Portal
  Required
- Solution ID
  Required
Action
Write
New Label
Triggers when you add a new label.
Trigger
Polling
Try It
- Label or mailbox
  Required
Trigger
Polling
Try It
- Search keywords
  Required
Trigger
Polling
Try It
- Label/Mailbox
Trigger
Polling
Try It
- Message
  Required
Action
Write
- To
- Cc
- Bcc
- Subject
  Required
- From
- From_name
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
- Recipient_instructions
Action
Write
- Name of label
  Required
Action
Write
- Message
  Required
- Label(s) to remove
  Required
Action
Write
- Trigger_instructions
- Thread
  Required
- To
- Cc
- Bcc
- From
- From_name
- Reply_to
- Subject
- Body type
- Body
  Required
- Add signature default
- Signature delimiter
- Label or mailbox
- Attachments
Action
Write
- Search String
  Required
Action
Search

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

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About ManageEngine ServiceDesk On-premise

ServiceDesk Plus On-premise by ManageEngine is a robust IT service management solution offering ticketing, asset management, and more for businesses.

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