Gmail + Jitbit Helpdesk

Create tickets in Jitbit Helpdesk for new emails in Gmail

Streamline your customer service by instantly turning your Gmail emails into tickets in Jitbit Helpdesk. This efficient workflow facilitates faster response time as new customer queries or issues sent to your Gmail are turned into tickets in Jitbit Helpdesk, allowing your team to take action immediately. Simplify your helpdesk management and improve customer satisfaction with this seamless connection between Gmail and Jitbit Helpdesk.

When this happens...
New Email
Triggers when a new e-mail appears in the specified mailbox.
TriggerScheduled
automatically do this!
Create Ticket
Creates a Ticket in your Helpdesk
ActionWrite

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Supported triggers and actions

What does this mean?

- Label/Mailbox
- Search String
Trigger
Scheduled
Try It
- Label/MailboxRequired
Trigger
Scheduled
Try It
- Search StringRequired
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
- SubjectRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write

- NameRequired
Action
Write
- Message to Remove Label(s) FromRequired
- Label(s) to RemoveRequired
Action
Write

- Search StringRequired
Action
Search
New Closed Ticket
Triggers when a ticket is closed.
Trigger
Instant
Try It
- Ticket NumberRequired
- BodyRequired
- For technicians only
- From User ID
Action
Write
- UsernameRequired
- EmailRequired
- PasswordRequired
- First Name
- Last Name
- Phone
- Location
- Company
- Department
- Send Welcome Email
Action
Write
- Search queryRequired
Action
Search

New Label
Triggers when you add a new label.
Trigger
Scheduled
Try It
- Label/Mailbox
Trigger
Scheduled
Try It
New Starred Email
Triggers when you receive a new email and star it within two days.
Trigger
Scheduled
Try It
- Label(s) to Add
- Message to be LabeledRequired
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Write
- Trigger Instructions
- ThreadRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- Body Type
- BodyRequired
- Label/Mailbox
- Attachments
Action
Write
- Search StringRequired
- To
- Cc
- Bcc
- From
- From Name
- Reply To
- SubjectRequired
- Body Type
- BodyRequired
- Signature
- Label/Mailbox
- Attachments
Action
Search or write
New Ticket
Triggers when a new ticket is created.
Trigger
Instant
Try It
- Ticket SubjectRequired
- Ticket BodyRequired
- Ticket Category IDRequired
- Ticket Priority IDRequired
- Submitter Email
Action
Write
- Search QueryRequired
Action
Search
- Search QueryRequired
- CategoryRequired
- Submitter EmailRequired
- SubjectRequired
- BodyRequired
- PriorityRequired
Action
Search or write

About Gmail

One of the most popular email services, Gmail keeps track of all your emails with threaded conversations, tags, and Google-powered search to find any message you need.

Learn more Help

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About Jitbit Helpdesk

A great help desk app for small and medium sized companies. It has all the features you may need, while staying easy to use and very user friendly.

Help

Related categories

Customer Support

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Gmail + Jitbit Helpdesk

Create tickets in Jitbit Helpdesk for new emails in Gmail

New Attachment

Label/Mailbox

Search String

New Labeled Email

New Email Matching Search

Search StringRequired

New Thread

Label/Mailbox

Create Draft

SubjectRequired

To

Cc

Bcc

From

From Name

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Create Label

NameRequired

Remove Label from Email

Message to Remove Label(s) FromRequired

Label(s) to RemoveRequired

Find Email

Search StringRequired

New Closed Ticket

Create New Reply

Ticket NumberRequired

BodyRequired

For technicians only

From User ID

Create User

UsernameRequired

EmailRequired

PasswordRequired

First Name

Last Name

Phone

Location

Company

Department

Send Welcome Email

Find User

Search queryRequired

New Label

New Email

Label/Mailbox

New Starred Email

Add Label to Email

Label(s) to Add

Message to be LabeledRequired

Create Draft Reply

Trigger Instructions

ThreadRequired

To

Cc

Bcc

From

From Name

Body Type

BodyRequired

Signature

Label/Mailbox

Attachments

Send Email

To

Cc

Bcc

From

From Name

Reply To

SubjectRequired

Body Type