When this happens...
FreshserviceUpdate Ticket
Then do this...
SlackSend Channel Message

Need your Slack channel to know the moment there's any change to a support ticket? Activate this Freshservice Slack integration and we'll make sure of it, sending out a message with every detail you specify from each ticket that gets updated on Freshservice from then on.

How It Works

  1. A new ticket is updated on Freshservice
  2. Zapier automatically sends a message on Slack

What You Need

  • Freshservice account
  • Slack account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshservice + Slack and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new User is created.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Create Ticket

Create a ticket in Freshservice for your domain.

New Starred Message

Triggers when you star a message.

Send Direct Message

Send a direct message to a user or yourself from the Slackbot.

New Message Posted to Channel

Triggers when a new message is posted to a specific #channel you choose.

Send Channel Message

Post a new message to a specific #channel you choose.

New Public Message Posted Anywhere

Triggers when a new message is posted to any public channel.

Add Reminder

Adds a reminder for yourself or a teammate, just like the /remind slash command.

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Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.