Skip to content
  • Freshservice logoFreshservice logo
  • Slack logoSlack logo

Freshservice + Slack

Create Freshservice tickets from new Slack messages

Effortlessly manage your support requests with this efficient workflow that connects Slack and Freshservice. When a new message is pushed in Slack, a ticket will be created in Freshservice, ensuring your team stays on top of incoming issues and streamlines your customer service process. Enhance your support system and simplify ticket management with this time-saving automation.

Effortlessly manage your support requests with this efficient workflow that connects Slack and Freshservice. When a new message is pushed in Slack, a ticket will be created in Freshservice, ensuring your team stays on top of incoming issues and streamlines your customer service process. Enhance your support system and simplify ticket management with this time-saving automation.

  1. When this happens...
    SlackSlack
    New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

    TriggerInstant
  2. automatically do this!
    FreshserviceFreshservice
    Create Ticket

    Create a ticket in Freshservice for your domain.

    ActionWrite
  • Free forever for core features
  • 14 day trial for premium features & apps

Supported triggers and actions

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    • Optimized data

    Trigger
    Instant
    Try It
    • Channel

    • User Name

    • Shared

    Trigger
    Instant
    Try It
    • Search QueryRequired

    • Optimized data

    Trigger
    Polling
    Try It
    • Include Alias

    Trigger
    Instant
    Try It
    • Username

    • Highlight Word

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
    • ChannelRequired

    • Trigger for Bot Messages?

    Trigger
    Instant
    Try It
freshservice logo
freshservice logo

About Freshservice

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

Related categories

slack logo
slack logo

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Related categories