Freshdesk + Zoho Mail

Freshdesk + Zoho Mail integrations

Manage new Freshdesk tickets by sending emails through Zoho Mail

Keep on top of customer support tasks with this handy automation. Whenever a new ticket arrives in Freshdesk, an email is promptly sent through Zoho Mail. This workflow keeps your team updated and ensures rapid response times, enhancing customer satisfaction. Stay organized and efficient, and let this Freshdesk to Zoho Mail connection handle your support communications.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Send EmailCreate and send a new email message.
ActionWrite

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More things you can do with Freshdesk and Zoho Mail

Discover other triggers and actions you can use with Freshdesk and Zoho Mail

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Folder Name
- Group Result
- Account Details
Trigger
Polling
Try It
- Tag Name
  Required
- Group Result
- Account Details
Trigger
Polling
Try It
- Account Details
- Folder Name
  Required
- Parent Folder
Action
Write
- Task Title
  Required
- Task Description
- Due Date
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Group Result
- Account Details
- Search Value
  Required
Trigger
Polling
Try It
- Account Details
- To
  Required
- Cc
- BCC
- From
  Required
- Subject
  Required
- Body Type
- Body
  Required
Action
Write
- Account Details
- Tag Name
  Required
- Tag Color
Action
Write
- To
  Required
- Cc
- BCC
- From
  Required
- Subject
  Required
- Body Type
- Body
  Required
- Attachments
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Customer Support

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About Zoho Mail

Zoho Mail is a collaborative business communication platform for the modern workforce. It is a blend of classic email and the modern collaboration tools using comments, likes and sharing.

Learn moreLearn moreHelpHelp

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Zoho

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