Freshdesk + Surveypal Integrations

Zapier lets you send info between Freshdesk and Surveypal automatically—no code required. With 5,000+ supported apps, the possibilities are endless.

Choose a Trigger

Start here arrow pointing down

Choose an Action

Get Started for Free

Free forever for core features
14 day trial for premium features & apps

Trusted at companies large and small

Connect your apps and automate workflows

Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work.

By signing up, you agree to Zapier's terms of service and privacy policy.

Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- NameRequired
  Company Name.
- Description
  Enter more details about this Company e.g. Address , Website etc.
- Notes
  Add some specific notes regarding this company.
- Domains
  Domains for this company. Freshdesk will use this to associated contacts automatically to this company.
Action
Write
- NameRequired
  Name of the forum.
- Description
  Enter a description for the forum.
Action
Write

- SubjectRequired
  Subject for the ticket.
- EmailRequired
  Email of the requester/user.
- Type
  For categorizing the ticket according to the different kinds of issues your team deals with.
- DescriptionRequired
  A description for the ticket. Include details here.
- Priority
  Priority of the ticket.
- CC Emails
  Enter emails of person(s) you want to copy separated by commas.
Action
Write
- Api Docs Info
  API docs for Freshdesk are located here https://developers.freshdesk.com/api/?_ga=2.223262879.541409777.1550189352-1628441631.1550189352
- HTTP MethodRequired
- URLRequired
  Requests can only be made to domains associated by this application.
- Query String Parameters
  These params will be URL-encoded and appended to the URL when making the request.
- Headers
  Authentication headers are included automatically
- Additional Request Headers
  Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.
- Body
  Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, {"foo": "bar"} is perfectly valid.
Action
Write

- Ticket IdRequired
Action
Search
- SurveyRequired
- E-Mail
  Who will receive the invitation?
- Subject
- Message
- Unique
  The unique limits the number of invitations to one per survey per email address. Meaning that only one answer is expected per invitation. Setting it to 'no' allows to send multiple invites to the same e-mail address.
- Author Email
  Who will this e-mail appear to be from?
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket NoRequired
  Ticket Number ( Display ID) to which notes has to be added.
- NotesRequired
  The Notes that need to be added to the Ticket.
- PrivateRequired
  Indicate Whether this note needs to be Private or Public ( Visible to everyone on the portal ).
Action
Write
- Forum CategoryRequired
  Select the Category under which the Forum needs to be created.
- NameRequired
  Name for the Forum.
- TypeRequired
  Select a Type of Forum.
- VisibilityRequired
  Select the Visibility of the Forum.
- Description
  Description for the Forum.
Action
Write
- Forum CategoryRequired
  Select the Forum Category under which this Topic goes in . You will see a list of Forums once you select the Forum Category.
- ForumRequired
  Please select the Forum under which the topic needs to be created.
- TitleRequired
  Enter a Title for this Topic.
- Topic DescriptionRequired
  Enter a Description for the Topic you are creating.
- Sticky
  Should this topic be sticky ?
- Locked
  Should this Topic be locked ?
Action
Write
- NameRequired
  Full Name.
- EmailRequired
  Email Address of the User.
- Address
- Description
- Phone
- Job Title
- Tags
  Comma-separated list of tags to add to the user.
Action
Write
- EmailRequired
Action
Search
- SurveyRequired
Trigger
Scheduled
Try It
- SurveyRequired
- E-Mail
  Who will receive the invitation?
- Subject
- Message
- Unique
  The unique limits the number of invitations to one per survey per email address. Meaning that only one answer is expected per invitation. Setting it to 'no' allows to send multiple invites to the same e-mail address.
- Author Email
  Who will this e-mail appear to be from?
- Meta
  The metadata to include in the invitation.
Action
Write

How to connect Freshdesk + Surveypal

Step 1: Authenticate Freshdesk and Surveypal.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Freshdesk + Surveypal

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Surveypal

Send branded surveys after any customer interaction, then monitor performance and improve survey response rates with Surveypal's real-time analytics and intelligent alerts.

Related categories

Forms & Surveys

Similar apps

SurveyMonkey

Forms & Surveys

Alchemer

Forms & Surveys

SurveyMethods

Forms & Surveys

Get started for free

You can't add more hours to the day. Zapier is the next best thing.

By signing up, you agree to Zapier's terms of service and privacy policy.

Freshdesk + Surveypal Integrations

Connect your apps and automate workflows

New Ticket

New Ticket Note

Update Contact

Create Company

NameRequired

Description

Notes

Domains

Create Forum Category

NameRequired

Description

Create Ticket

SubjectRequired

EmailRequired

Type

DescriptionRequired

Priority

CC Emails

API Request (Beta)

Api Docs Info

HTTP MethodRequired

URLRequired

Query String Parameters

Headers

Additional Request Headers

Body

Find Ticket by Id

Ticket IdRequired

Send Invitation

SurveyRequired

E-Mail

Subject

Message

Unique

Author Email

New Contact

Update Ticket

Add Notes to a Ticket

Ticket NoRequired

NotesRequired

PrivateRequired

Create Forum

Forum CategoryRequired

NameRequired

TypeRequired

VisibilityRequired

Description

Create Forum Topic

Forum CategoryRequired

ForumRequired

TitleRequired

Topic DescriptionRequired

Sticky

Locked

Create Contact

NameRequired

EmailRequired

Address

Description

Phone

Job Title

Tags

Find Contact

EmailRequired

New Survey Answer

SurveyRequired

Send Invitation With Meta

SurveyRequired

E-Mail

Subject

Message

Unique

Author Email

Meta

About Freshdesk

Related categories

Similar apps

Zendesk