Freshdesk + SurveyMonkey

Freshdesk + SurveyMonkey integrations

Create Freshdesk tickets for new SurveyMonkey responses with answers

Easily manage customer feedback from your SurveyMonkey surveys by creating Freshdesk tickets for each new response. This automation will capture new survey responses with answers in SurveyMonkey and instantly create a ticket in Freshdesk, ensuring timely responses to customer inquiries and streamlining your support process. Stay organized and provide exceptional customer service with this seamless workflow.

When this happens...
New Response Notification With AnswersTriggers a notification when your survey is completed and sends the entire response. Only for SurveyMonkey annual paid users.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with SurveyMonkey and Freshdesk

Discover other triggers and actions you can use with SurveyMonkey and Freshdesk

- Survey
  Required
- Collector
Trigger
Instant
Try It
- First Name
  Required
- Last Name
  Required
- Email
  Required
- Contact List
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search By
  Required
- Value
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It

New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Survey
  Required
- Collector
Trigger
Instant
Try It
- Survey
  Required
- Email Collector
  Required
- Contact Email(s)
  Required
- Message Subject
- Message Body
- Hide "Powered by SurveyMonkey"
Action
Write
- Survey
  Required
- Collector
  Required
Action
Search
- Survey
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About SurveyMonkey

SurveyMonkey is the easiest way to create surveys and get answers. SurveyMonkey lets you whip up a survey quickly and get targeted answers from the audience you want to ask.

HelpHelp

Related categories

Forms & Surveys

Similar apps

Alchemer

Forms & Surveys

Delighted

Forms & Surveys

Wootric by InMoment

Forms & Surveys

Related Zap Templates

Create Freshdesk tickets from new SurveyMonkey responses

Create Freshdesk contacts from new SurveyMonkey responses with answers

Add notes to Freshdesk tickets for new SurveyMonkey response notifications with answers